TrevorSpace Moderator
The Trevor Project · United States
- Hybrid
- Full-time
- $62,400 / year
- United States
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Job highlights
- Moderate online community for LGBTQ youth.
- Support users with tech and safety issues.
- Collaborate with crisis services team.
- Handle sensitive content and urgent situations.
- Work overnight hours remotely in the US.
About the role
About The Trevor Project
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.
Role: TrevorSpace Moderator (OVERNIGHT HOURS)
Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values: Heart, Integrity, Community, Belonging, and Progress.
Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.
Location
This role will be remote in the continental United States, Alaska, or Hawaii
Reports to
Senior Manager, TrevorSpace Trust & Safety
Eligibility
Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role.
Classification
Non-Exempt Full Time
Union Role?
Yes
Salary Range
Starting at $28/hr
Summary
TrevorSpace is a supportive, affirming online community for LGBTQ youth and their allies - and it is growing rapidly. The TrevorSpace Community Moderator will assist in the daily tasks of running TrevorSpace, focused on supporting TrevorSpace users with general tech functions and managing the upkeep of the TrevorSpace community. You will interact directly with TrevorSpace users and collaborate with The Trevor Project’s crisis services team to evaluate at-risk content. TrevorSpace operates 24/7/365, and this role requires non-standard working hours, with a 5-day workweek that will include at least one weekend day.
In this role, you will see and handle situations involving violence, harm, suicide, self-injury, child sexual exploitation, bullying, harassment, hate speech, violent/graphic content, sexual solicitation, cybersecurity, account integrity, and protection of minors. Additionally, you will be required to work with various law enforcement agencies, as required.
Roles And Responsibilities
- Perform community management tasks and interact with users to help them use TrevorSpace. Examples of these tasks include approving user clubs, processing account deletions, and responding to users on the site itself.
- Assist with moderation to keep the community fun, safe, useful, and affirming, including reviewing users and content that were flagged by other users for unwanted/unsafe behavior
- Review user content for potential violations of community guidelines. Thoughtfully and intentionally apply TrevorSpace guidelines to ensure community standards
- Monitor TrevorSpace content for emerging risks and send digital resources to users posting content indicating suicidal ideation
- Document and share user feedback and suggestions to improve the community, as well as trends/patterns among user conversation
- Ensure protocol is followed on the documentation and reporting of activity on TrevorSpace
- Ensure the timely submission of reports and calls to law enforcement; child protective services; NCMEC; and other agencies as deemed necessary
- Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
- Continually grow your LGBTQ competency and awareness
- Respond to inquiries that come in within a timely manner
- Work with emergency services to send support to youth in crisis
- Facilitate discussion with users when appropriate
- Demonstrate fair, ethical, and equitable business practices
- Learn eagerly, share knowledge appropriately, and improve continuously
- Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
- Work, communicate, and collaborate effectively with others
- Demonstrate attention to detail and accuracy in all work
- Demonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belonging
- Other relevant duties and responsibilities as assigned
Minimum Qualifications
- Experience managing online communities, with a focus on harm reduction & user safety
- Experience with online content moderation
- Experience understanding and implementing online policies related to trust & safety
- Experience submitting reports to law enforcement; NCMEC; and child protective services
- Proven collaborator who approaches all work and interactions with empathy and inclusion.
- Proven ability to listen and respond to develop mutual understanding
- Proficiency in spoken and written English
Why Trevor?
Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day.
Outstanding Benefits, Including
- Comprehensive health coverage, including plans that support various gender affirmation care needs
- Mental health resources, with access to virtual care and a variety of in and out of network options for support
- 403(b) retirement plan with a 3% employer match, vesting over three years
- Generous paid time off and company holidays to rest and recharge
- Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources
- Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement
Key skills/competency
- Online Community Management
- Content Moderation
- Trust & Safety Policies
- Harm Reduction
- Crisis Intervention
- User Support
- Report Submission
- LGBTQ+ Competency
- Communication Skills
- Problem-Solving
Skills & topics
- TrevorSpace Moderator
- Online Community Management
- Content Moderation
- Trust & Safety
- Harm Reduction
- Crisis Intervention
- LGBTQ Support
- Remote Work
- Overnight Shift
- Non-Profit
How to get hired
- Tailor your resume: Highlight experience in online community management, harm reduction, and user safety, aligning with The Trevor Project's mission.
- Craft a compelling cover letter: Express your passion for supporting LGBTQ+ youth and demonstrate your understanding of the challenges faced in online spaces.
- Showcase empathy and inclusion: Emphasize your collaboration skills and ability to foster a safe and affirming environment in your application.
- Prepare for sensitive topics: Be ready to discuss how you would handle difficult situations involving harm, suicide, or exploitation during interviews.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the typical overnight working hours for a TrevorSpace Moderator at The Trevor Project?
- The TrevorSpace Moderator role requires non-standard working hours, specifically overnight shifts, as TrevorSpace operates 24/7/365. Your 5-day workweek will include at least one weekend day. Specific shift times will be discussed during the interview process.
- What kind of content will I be moderating as a TrevorSpace Moderator?
- As a TrevorSpace Moderator, you will review content related to violence, harm, suicide, self-injury, child sexual exploitation, bullying, harassment, hate speech, graphic content, sexual solicitation, cybersecurity, account integrity, and the protection of minors. This requires a strong understanding of and adherence to community guidelines.
- What qualifications are most important for a TrevorSpace Moderator role?
- Key qualifications include experience in managing online communities with a focus on harm reduction and user safety, online content moderation experience, understanding and implementing trust & safety policies, and experience submitting reports to law enforcement and child protective services. Strong collaboration, empathy, and English proficiency are also crucial.
- How does The Trevor Project support its remote employees?
- The Trevor Project offers remote work flexibility and provides technology, a home office setup reimbursement, and a monthly internet reimbursement. They also provide comprehensive benefits, including health coverage, mental health resources, and a 403(b) retirement plan with an employer match.
- Is this a union position at The Trevor Project?
- Yes, this is a union position. The Trevor Project has voluntarily recognized The Communications Workers of America (CWA) as the representative for collective bargaining purposes, and this position falls within that bargaining unit.
- What is the salary for a TrevorSpace Moderator?
- The starting salary for a TrevorSpace Moderator is $28 per hour.
- Does The Trevor Project sponsor work visas for the TrevorSpace Moderator role?
- No, The Trevor Project does not sponsor employment visas for this position. Applicants must be authorized to work for any employer in the United States.