Remote Client Care Representative
The Stephens Agency
Job Overview
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Job Description
About The Stephens Agency
At The Stephens Agency, we are redefining what a sales career can look like. Our mission is to empower individuals to build businesses that create financial freedom and lasting change for their families and communities. Our culture is built on accountability, growth, and fun! We were ranked #9 Highest Paying Career in America by Forbes (2024).
The founder was a teacher and coach before being introduced to this business as a way to provide more for their family. Their passion is empowering agents to ignite their potential, grow their own business, and achieve their dreams through faith, focus, and relentless drive.
Job Summary: Remote Client Care Representative
As a Remote Client Care Representative, you will engage with families who have proactively requested life insurance information. Your primary role is to offer guidance, clearly explain various coverage options, and assist them in selecting the most suitable plan to protect their household effectively.
Key Responsibilities
- Contact and consult with clients exclusively from warm leads; absolutely no cold calling required.
- Educate families on the importance of life insurance and comprehensive financial protection strategies.
- Customize coverage solutions to align with individual client needs and budgetary considerations.
Compensation & Benefits
This position is 100% commission-based, with earnings varying by performance. The average commission for an initial sale typically ranges between $600 - $800. Agents have the opportunity to earn a 5% raise every 2-3 months, and there are no imposed sales quotas.
Who We’re Looking For
- Highly self-motivated and coachable individuals.
- U.S. citizens or green card holders.
- Individuals committed to building a long-term career in sales and dedicated to serving families with integrity.
Key skills/competency
- Client Consultation
- Sales Acumen
- Financial Product Knowledge
- Customer Education
- Warm Lead Management
- Relationship Building
- Communication Skills
- Self-Motivation
- Integrity
- Adaptability
How to Get Hired at The Stephens Agency
- Research The Stephens Agency's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their unique sales environment.
- Highlight client-centric skills: Emphasize experience in customer service, consulting, or client education, showcasing your ability to build trust and explain complex information simply.
- Showcase self-motivation & coachability: Prepare examples demonstrating your drive, independence, and willingness to learn and adapt in a commission-based sales role.
- Tailor your resume for sales: Customize your resume to feature keywords like 'client consultation,' 'financial literacy,' 'relationship building,' and 'sales integrity' to align with The Stephens Agency's hiring patterns.
- Prepare for value-based interviews: Be ready to discuss how your personal values align with empowering families and building financial freedom, reflecting The Stephens Agency's ethos.
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