Assistant Venue Manager

Assistant Venue Manager - The Ritz-Carlton, Melbourne

The Ritz-Carlton, Melbourne is seeking a dedicated and passionate Assistant Venue Manager to support the Venue Manager in the daily operations of The Ritz-Carlton Lobby Lounge. This full-time position is ideal for an individual who thrives in a luxury hospitality environment and is committed to delivering exceptional guest experiences.

In this role, you will work collaboratively to uphold the highest standards of service, quality, and operational excellence. You will play a key part in leading the team, ensuring seamless shift operations, and supporting the overall success of the venue.

Key Responsibilities:

• Assist the Venue Manager in overseeing daily operations, ensuring smooth and efficient service delivery across all shifts.
• Support team leadership through rostering, training, coaching, and motivating Ladies & Gentlemen to consistently exceed guest expectations.
• Contribute to the implementation of strategies that drive revenue growth and enhance guest engagement.
• Assist in managing beverage operations, including inventory control, cost management, and adherence to portion and quality standards.
• Ensure compliance with all relevant local, state, and federal liquor and beverage regulations.
• Address guest inquiries and resolve concerns professionally, ensuring positive and memorable outcomes.
• Collaborate closely with the culinary team to support the development and promotion of curated food and beverage offerings.
• Support financial performance by monitoring key metrics and assisting in achieving budgetary targets.
• Foster a positive, inclusive, and high-performing team culture aligned with The Ritz-Carlton values.
• Assist with onboarding and training new team members, ensuring they are set up for success.

About You:

• Flexibility to work evenings, weekends, and public holidays as required.
• Full-time working rights required.
• RSA Certificate required.
• Experience in a similar role within a luxury hotel is highly desirable.
• Strong teamwork skills and the ability to work collaboratively with the Venue Manager.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining luxury service excellence and attention to detail.
• A passion for hospitality and delivering high-quality service.

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends.
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month.
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group.
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program.
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness.

Key skills/competency:

• Hospitality Management
• Team Leadership
• Guest Service Excellence
• Beverage Operations
• Revenue Growth
• Operational Excellence
• Staff Training
• Customer Relationship Management
• Financial Management
• Luxury Brand Standards