IT Technician
@ The Reynolds and Reynolds Company

Dayton, OH
$60,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXX XXXXXXX***** @reynoldsreynolds.com
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Job Details

About the IT Technician Role

As an IT Technician, you will be part of a team of IT professionals delivering in-house technical PC hardware and software support for Reynolds and Reynolds associates. Responsibilities include responding to user calls and tickets, troubleshooting, repairing, and maintaining end user systems.

Key Responsibilities

Your focus will be on supporting end-user workstation devices while also managing network devices, VoIP, Active Directory accounts, email administration and supporting various applications. Additionally, you may work on special projects researching new technology and solving complex problems.

Requirements

  • 2-year IT degree or equivalent experience; A+ Certification is a plus
  • Strong technical skills in hardware and software troubleshooting
  • Excellent customer service with clear verbal and written communication
  • Flexible work schedule with evenings/weekends and travel as needed
  • Ability to lift 50+ lbs and perform physical tasks (sitting, standing, walking)
  • Valid driver’s license

Benefits

Enjoy medical, dental, vision, and life insurance along with company contributions to your HSA, 6% match on 401(k), paid time off, and various onsite amenities like a dining facility, fitness center, and medical center. Participate in sports leagues, social activities, and volunteering initiatives.

Key skills/competency

  • IT Support
  • Hardware troubleshooting
  • Software troubleshooting
  • Network management
  • VoIP
  • Active Directory
  • Email administration
  • Customer service
  • Technical support
  • Problem solving
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How to Get Hired at The Reynolds and Reynolds Company

🎯 Tips for Getting Hired

  • Research Reynolds and Reynolds: Explore company culture and mission online.
  • Customize your resume: Highlight IT support and troubleshooting skills.
  • Prepare for interviews: Focus on technical and customer service experiences.
  • Demonstrate flexibility: Emphasize availability for varied work schedules.

📝 Interview Preparation Advice

Technical Preparation

Review hardware troubleshooting procedures.
Study network management fundamentals.
Practice VoIP system configurations.
Refresh Active Directory concepts.

Behavioral Questions

Describe a challenging troubleshooting experience.
Explain a time with team collaboration.
Discuss customer communication under pressure.
Illustrate prioritizing tasks in a busy environment.

Frequently Asked Questions