Want to get hired at The Reynolds and Reynolds Company?

Entry Level Help Desk Technician

The Reynolds and Reynolds Company

Dayton, OHOn Site

Original Job Summary

Overview

The Entry Level Help Desk Technician at The Reynolds and Reynolds Company is responsible for responding to and diagnosing service issues via discussions with dealership customers. As the single point of ownership for customer issues, you will follow call center procedures, document issues in the call-tracking tool, and leverage resources across the organization.

Responsibilities

  • Follow call center procedures to document customer issues.
  • Diagnose problems and assign appropriate support.
  • Record troubleshooting steps and resolutions.
  • Collaborate with teams across various levels.
  • Ensure prompt resolution of service issues.

Requirements

  • Associate degree or equivalent in a related field.
  • Strong customer service skills.
  • Analytical thinker with excellent troubleshooting skills.
  • Effective oral and written communication skills.

Benefits

Enjoy medical, dental, vision, and life insurance, HSA contributions, 6% match on 401(k), and paid time off. Work in the Dayton office with great training programs, onsite dining, a fitness center, a medical center, and participate in sports, social leagues, and volunteering initiatives.

Key skills/competency

  • Customer Service
  • Troubleshooting
  • Analytical
  • Communication
  • Call Center Procedures
  • Documentation
  • Problem Solving
  • Team Collaboration
  • Technical Support
  • Issue Resolution

How to Get Hired at The Reynolds and Reynolds Company

🎯 Tips for Getting Hired

  • Research The Reynolds and Reynolds Company's culture: Check mission, benefits, and employee reviews.
  • Customize your resume: Emphasize troubleshooting and support skills.
  • Highlight communication skills: Include clear examples of problem-solving.
  • Prepare for call center scenarios: Practice documenting issues effectively.

📝 Interview Preparation Advice

Technical Preparation

Study basic troubleshooting protocols.
Familiarize with call-tracking tools.
Review hardware/software support fundamentals.
Practice diagnosing common technical issues.

Behavioral Questions

Describe a challenging customer situation.
Explain your teamwork example briefly.
Discuss a time you resolved conflict.
Share an experience of effective communication.