Entry Level Help Desk Technician
The Reynolds and Reynolds Company
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Job Description
As an Entry Level Help Desk Technician at The Reynolds and Reynolds Company, you will be the first point of contact for dealership customers, responding to and diagnosing service issues. Your role involves leveraging resources across the organization to ensure complete resolution of customer problems, serving as a single point of ownership for each issue.
Key responsibilities include:
- Following established call center procedures.
- Thoroughly documenting customer issues, troubleshooting steps, and resolutions in the call-tracking tool.
- Accurately diagnosing customer issues and assigning them to the appropriate support teams.
- Ensuring the complete and satisfactory resolution of all reported issues.
Requirements
- Associate degree or equivalent in a related field.
- Strong customer service skills.
- Demonstrated analytical thinking abilities.
- Proven troubleshooting and problem-solving skills.
- Excellent oral and written communication skills.
Benefits
The Reynolds and Reynolds Company values its associates and offers a comprehensive benefits package. This includes medical, dental, vision, and life insurance. We also provide company contributions to your Health Savings Account (HSA) and a generous 6% match on 401(k) contributions. We promote a healthy work/life balance with paid time off.
At our Dayton office, you'll benefit from exceptional training programs and state-of-the-art facility amenities, such as an onsite dining facility offering complimentary breakfast and lunch, a modern fitness center, and an onsite medical center. Beyond work, we encourage a vibrant community through a wide variety of sports and social leagues and active participation in volunteering initiatives via our Associate Foundation.
The Reynolds and Reynolds Company maintains a non-smoking environment and is an equal opportunity employer.
Key skills/competency
- Customer Support
- Technical Troubleshooting
- Problem Solving
- Call Center Operations
- Issue Diagnosis
- Communication Skills
- Analytical Skills
- Documentation
- IT Support
- Service Desk
How to Get Hired at The Reynolds and Reynolds Company
- Research The Reynolds and Reynolds Company's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their focus on customer service and associate development.
- Customize your resume for Help Desk Technician roles: Highlight customer service experience, troubleshooting skills, and any IT coursework or certifications, using keywords like "technical support," "issue resolution," and "client communication."
- Prepare for skill-based interviews: Expect questions that assess your analytical thinking, problem-solving abilities, and communication effectiveness, possibly involving scenario-based technical troubleshooting.
- Showcase your communication skills: During the interview process, demonstrate clear oral and written communication, as this is crucial for the Entry Level Help Desk Technician role, both with customers and internal teams.
- Emphasize your learning agility: As an entry-level position, express eagerness to learn new systems and processes, highlighting any relevant academic projects or personal initiatives that demonstrate this trait.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background