Customer Service Specialist

Customer Service Specialist at The Reynolds and Reynolds Company

This is an in office position working Monday-Friday with flexible shift options. You can choose between a 4-day schedule (8am-5pm with 1 day 10am-7pm) or a 5-day schedule (3 days 8am-5pm, 1 day 9am-6pm, and 1 day 10am-7pm).

About the Role

TSD Mobility Solutions, Inc., an affiliate of Reynolds and Reynolds, is seeking a Customer Service Specialist to join our growing team. In this role, you will provide excellent customer service and support for our software-as-a-service (SaaS) product. You will troubleshoot navigation, software usage, system, and connectivity issues while escalating as necessary to ensure timely resolution.

Responsibilities

• Provide excellent customer service via phone and email.
• Develop and maintain a knowledgebase of problems and solutions.
• Document customer interactions accurately in our ticketing system.
• Assist customers by explaining application functionality and guiding them through our software.
• Troubleshoot issues and escalate when needed.

Requirements

• College Degree preferred.
• 1+ years of experience in customer service.
• Experience with troubleshooting and training on software products is preferred.
• Bilingual in Spanish is a plus.
• Proficient in MS Office products.
• Excellent written and verbal communication skills.
• Strong problem solving and follow-up abilities.

Benefits

• Medical, dental, vision, life insurance, and a health savings account.
• 401(k) with up to 6% matching.
• Professional development, training, and promotion opportunities.
• Paid vacation, sick days, and eight paid holidays.
• Referral bonuses.

Key skills/competency

• Customer Service
• SaaS
• Troubleshooting
• Ticketing Systems
• Communication
• Problem Solving
• MS Office
• Documentation
• Mentorship
• Teamwork