Regional Platform Operations Lead

About The Ottawa Hospital

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

This strategic and operational role is central to the success of the technology platforms that support clinicians and staff across all campuses and our regional healthcare partners. The Regional Platform Operations Lead is responsible for overseeing the daily operations, administration, and continuous improvement of our Microsoft 365, Identity & Access Management (IAM), and end-user technology environments.

Working closely with the Platform Architect/Owner and cross-functional teams, this role ensures platforms are secure, performant, and aligned with both organizational and regional priorities. The lead will guide a team of platform administrators and technical specialists, while also remaining actively engaged in platform operations and innovation.

Key Responsibilities

• Oversee day-to-day platform operations, ensuring smooth functioning of M365, IAM, and related technologies.
• Manage incident and problem resolution, driving root cause analysis and continuous service improvement.
• Support regional platform expansion, collaborating with healthcare partners to ensure consistent and scalable platform operations.
• Advance adoption of new tools and features, including AI technologies like Microsoft Co-Pilot, to improve employee experience and operational efficiency.
• Monitor platform performance, security, and compliance, ensuring alignment with governance standards.
• Coordinate platform updates, integrations, and enhancements, working with internal teams and vendors.
• Overseeing documentation, training, and knowledge-sharing, promoting effective use of technology across the organization.

Rotation/Shifts

Days, 8 hour shifts.

For information purposes only - The Hospital reserves the right to change.

Basic Requirements

• Three (3) year College diploma in a related field
• Ten (10) years experience in an IT client service environment
• Working knowledge of ITSM and ITIL concepts
• Progressive leadership experience
• Understanding of IT infrastructure, systems and networks
• Planning, organizing and managing IT service delivery projects
• Proven track record of managing client relations and IT service delivery;
• Hands on experience with Active Directory
• Experience with Microsoft 365, specifically SharePoint Online, Exchange Online, OneDrive, Teams, Power Platform and Purview
• Superior interpersonal and communication skills to effectively handle sensitive issues and to manage and motivate staff
• Expert problem analysis and resolution skills both in computer hardware and software;
• Solid project management skills (planning, developing, leading, directing and facilitating);
• Team player with demonstrated commitment to service excellence;
• Ability to identify, isolate and communicate problems from, and to all levels of internal service partners;
• Organizational, time management, group leader skills and the ability to work independently;
• Excellent customer service skills, including patience and diplomacy;
• Must be eligible to work in Canada

Preferred Qualifications

• Experience working in a hospital (preferred) or healthcare sector in Ontario
• Project management experience and certifications (e.g PMP, PRINCE2)
• Cybersecurity experience and certifications (e.g, Security+, CISSP)
• Knowledge of hospital administration policies and procedures and human and financial resources
• Hands on experience with PowerShell scripting for automation, platform management and incident resolution
• Practical knowledge of Microsoft Graph API for advanced integration, reporting and automation across Microsoft 365 services
• Background in delivering technical solutions and support within a Managed Service Provider (MSP) setting, ensuring high availability, compliance and client satisfaction across varied environments.
• Proven ability to deliver scalable, secure and efficient solutions across multiple organizations or healthcare partners
• Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).

What You Can Expect From Us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

Interested? Apply today!

If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact HRSupport@toh.ca.

Key skills/competency

• Microsoft 365 Administration
• Identity & Access Management (IAM)
• IT Service Management (ITSM)
• IT Infrastructure
• Active Directory
• PowerShell Scripting
• Project Management
• Incident Resolution
• Cybersecurity
• Team Leadership