Library Information Assistant

Library Information Assistant - Riverside Library (Part-Time)

The New York Public Library (NYPL) is seeking a Library Information Assistant to provide service to patrons of all ages. Information Assistants are responsible for assisting with information queries, providing circulation services, and supporting the outreach and programming activities of the Library. They should be a creative customer service expert with a passion for helping people explore resources in ways that allow them to follow their interests and discover new ones.

Key Responsibilities

• Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources.
• Answers questions from the public in person, over the telephone and electronically.
• Performs community outreach to promote and increase public participation and use of library services.
• Assists in planning and delivering library programs for children, teens and/or adults.
• Instructs patrons on the use of the Internet, computer applications and other Library services.
• Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures.
• Ensures patrons follow library policies and procedures.
• May take responsibility for the facility, staff and operations in the absence of the Library Manager.
• Performs other related duties as required.

Required Education, Experience & Skills

Education & Certifications: Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background.

Experience: Experience creating, conducting and/or participating in community training, programming and outreach preferred.

Skills:

• Successfully demonstrated public service experience with the ability to work well with a diverse patronage.
• Demonstrated interpersonal, oral, and written communication skills.
• Successfully demonstrated ability to work as part of a team.
• Appreciation of literature and desire to encourage reading in others.
• Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously.
• Strong computer and other related technology skills, including MS Word, Excel, PowerPoint, Google applications, PCs, Macs and e-reader devices.
• Demonstrated knowledge of computer services including on-line searching, social media and reference resources and databases.

Work Environment & Schedule

Core Values: Be Helpful to patrons and colleagues, Be Resourceful in solving problems, Be Curious in all aspects of your work, Be Welcoming and Inclusive.

Physical Duties: Lifting up to 15 lbs. Sitting and standing for periods of time. Daily use of a computer.

Schedule: 17.5 hours per week to be scheduled during branch hours.

Key skills/competency

• Library Services
• Information Assistance
• Customer Service
• Community Outreach
• Program Planning
• Digital Resources
• Computer Skills
• Teamwork
• Communication Skills
• Organization Skills