Library Information Assistant - Francis Martin Library
The New York Public Library · Bronx, NY
- On site
- Full-time
- $50,427 / year
- Bronx, NY
Job highlights
- Assist patrons with information and circulation needs.
- Support library programs and community outreach efforts.
- Provide instruction on technology and library resources.
- Manage library operations and patron policies.
- Requires a Bachelor's degree and public service experience.
About the role
Library Information Assistant - Francis Martin Library
The New York Public Library (NYPL) is seeking a passionate and creative customer service expert to join the Branch Libraries team as a Library Information Assistant at the Francis Martin Library. This role is crucial in transforming our neighborhood libraries into vibrant community hubs that offer more than just books, focusing on educational innovation and service.
About the Role
As a Library Information Assistant, you will be responsible for providing exceptional service to patrons of all ages. You will assist with information queries, manage circulation services, and support outreach and programming activities. Your role will involve helping people explore resources, discover new interests, and engage with the library's offerings.
Key Responsibilities
- Provide circulation and reference services, including instruction on using print, media, and digital resources.
- Answer patron inquiries in person, over the phone, and electronically.
- Conduct community outreach to promote library services and increase public participation.
- Assist in planning and delivering engaging library programs for children, teens, and adults.
- Instruct patrons on the use of the Internet, computer applications, and other library services.
- Manage fines and fees, assist with collection development and weeding, handle reserves, and perform opening/closing procedures.
- Ensure patrons adhere to library policies and procedures.
- Potentially oversee the facility, staff, and operations in the absence of the Library Manager.
- Perform other related duties as required.
Required Education, Experience & Skills
- Bachelor’s degree required, preferably with a strong liberal arts background.
- Demonstrated public service experience with the ability to serve a diverse patronage effectively.
- Excellent interpersonal, oral, and written communication skills.
- Proven ability to work collaboratively as part of a team.
- A passion for literature and a desire to encourage reading in others.
- Strong organizational and planning skills, with the ability to manage multiple tasks simultaneously.
- Proficiency with computers and technology, including MS Word, Excel, PowerPoint, Google applications, PCs, Macs, and e-reader devices.
- Knowledge of computer services such as on-line searching, social media, and reference databases.
Work Environment and Core Values
This is a public service library role. We value being Helpful, Resourceful, Curious, and Welcoming and Inclusive. The role may require moving up to 15 lbs and remaining in a stationary position for periods of time. Daily computer use is expected.
Additional Information
- Union/Non Union: Local 1930
- FLSA Status: Non-Exempt
- Schedule: 35 hours per week, scheduled during branch hours.
Key skills/competency
- Customer Service
- Information Literacy
- Circulation Services
- Community Outreach
- Program Planning
- Digital Resources
- Computer Skills
- Teamwork
- Communication Skills
- Reader's Advisory
Skills & topics
- Library Information Assistant
- Public Library
- Customer Service
- Information Services
- Circulation
- Community Outreach
- Library Programs
- Digital Literacy
- Reading Promotion
- Patron Assistance
How to get hired
- Tailor your resume: Highlight public service, communication, and computer skills relevant to a Library Information Assistant role.
- Showcase your passion: Emphasize your love for literature and encouraging reading in your application and cover letter.
- Demonstrate teamwork: Provide examples of successful collaboration in previous roles to showcase your ability to work as part of a team.
- Prepare for interviews: Be ready to discuss your customer service philosophy and how you'd handle diverse patron inquiries and library policies.
- Research NYPL values: Understand and articulate how your approach aligns with the Library's core values of being Helpful, Resourceful, Curious, and Welcoming.
Technical preparation
Familiarize yourself with library databases.,Practice using MS Office Suite and Google Apps.,Understand e-reader functionalities.,Review common computer troubleshooting steps.
Behavioral questions
How do you assist patrons with diverse needs?,Describe a time you worked successfully in a team.,How do you encourage reading and learning?,How would you handle a patron policy violation?
Frequently asked questions
- What is the primary role of a Library Information Assistant at The New York Public Library?
- The primary role of a Library Information Assistant at The New York Public Library is to provide excellent service to patrons of all ages by assisting with information queries, circulation tasks, and supporting library programs and outreach initiatives. This includes helping patrons utilize various resources, from print materials to digital tools and technology.
- What educational background is required for the Library Information Assistant position?
- A Bachelor's degree is required for the Library Information Assistant position at The New York Public Library. A strong, well-rounded liberal arts background is preferred.
- What type of public service experience is valuable for this role?
- Valuable public service experience for a Library Information Assistant includes a demonstrated ability to work effectively with a diverse range of patrons, assisting them with information needs and utilizing library resources. Experience in customer-facing roles where problem-solving and communication are key is highly beneficial.
- How does The New York Public Library approach salary determination for this role?
- The New York Public Library determines salary based on a variety of factors including position requirements, skills, prior experience, educational background, the role's scope and impact, internal peer equity, and the candidate's specific qualifications. For union positions like this one, salaries are determined by collective bargaining agreements.
- Can a Library Information Assistant take on leadership responsibilities at NYPL?
- Yes, a Library Information Assistant may temporarily oversee the library, including staff and operations, in the absence of the Library Manager. This indicates opportunities for taking on additional responsibility.
- What are the core values of The New York Public Library that influence the work environment?
- The core values that influence the work environment at The New York Public Library are being Helpful to patrons and colleagues, being Resourceful in solving problems, being Curious in all aspects of your work, and being Welcoming and Inclusive to everyone.
- Is this Library Information Assistant role remote or on-site?
- This Library Information Assistant role is located at the Francis Martin Library and is an on-site position. The schedule involves 35 hours per week to be worked during branch operating hours.