Bar Captain

Welcome to The Ned NoMad

Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.

About The Property

Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style.

At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, restaurant, lounge, and nightly live entertainment.

The Role of a Bar Captain

We are on the lookout for a dynamic Bar Captain to join our team and report directly to the Senior Bars Manager and Head of Bars. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence.

Our culture is one of vibrant energy paired with unwavering support. We’re seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.

Primary Responsibilities

• Supervise daily activities of the bar while ensuring The Ned standards, procedures, and training are carried out every shift.
• Ensure that the health and safety policies (i.e., allergy procedures) are always adhered to faithfully.
• Prioritize organization, cleanliness and follow all Department of Health procedures behind bars.
• Bar Captain should aim to support fellow staff in adhering to DOH procedures and hold team accountable accordingly.
• Assist management with training of new hires (Bartenders, Bar Backs, etc.), and troubleshoot with new team members during service.
• Oversee and delegate the opening, turnover, and closing checklist daily to ensure items are completed. Communicate with management regarding any gaps or trends.
• Key trainer when new team members are being onboarded.
• Communicate with management regarding procedural or operational issues behind bars. Must be ready to support with solutions as needed.
• Attend pre-shifts and communicate with the management and FOH team.
• Bring management attention to inter-staff conflict. Support real-time resolutions to prioritize employee safety, while also maintaining guest experience.
• First point of contact for bar and outlet managers regarding issues with speed of service and quality when on shift.
• Notifying management of any equipment or hardware issues in their outlet.
• Product rotation of all fruit, purees, milks, juices, syrups, infusions, bitters, and seasonal fruit, following first-in, first-out policy.
• Wine & spirits inventory sheets are updated monthly.
• Wines by the Glass info is updated for all FOH staff, departmentally.
• Assist Senior Bar Manager with inventory needs.
• Contributing toward menu development and spirit offering, identifying gaps and opportunities in the offer.
• Ensuring an authentic and consistent execution of brand and product during service and representing the brand in an appropriate way when off-site.
• Takes point on any menu flips; ensuring changes to layout, batches, garnishes, and training are all implemented correctly.

Key Requirements

• A minimum of 3+ years of experience in a fast paced and professional environment.
• Previous experience as Bar Manager, Head Bartender or Bartender in a high-volume craft cocktail forward establishment.
• Proven success of “champion of the culture,” facilitating excellent communication and engagement.
• Team focused with an understanding of the bigger picture and how you can contribute.
• Able to effectively manage different stakeholders and be persuasive.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast-paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 20 to 60 pounds.
• Occasionally kneel, bend, crouch and climb as required.
• Must be able to use step ladder

Work Perks

• Medical, Dental, Vision, Company Paid Life, Short Term Disability, Long Term Disability Insurance, 3% match in 401k
• Referral bonus + competitive compensation
• Career development and career training
• Flexible work schedules
• Discounted family rates
• Family meals
• Two weeks’ vacation, 9 days PTO, 10 Holidays

Key skills/competency

• Bar operations management
• Craft cocktail preparation
• Inventory control & ordering
• Staff training & development
• Exceptional customer service
• Health & Safety compliance
• Team leadership & delegation
• Menu development input
• Problem-solving & troubleshooting
• Luxury hospitality standards