Underwriting Operations Manager
The Mutual Group · Colorado, United States
- Hybrid
- Full-time
- $160,000 / year
- Colorado, United States
Tailored resume — keyword-matched to this role.
Hiring manager — we find who's hiring.
Intro email — drafted to reach them directly.
Job highlights
- Lead underwriting assistants and optimize operations.
- Manage workflow, service, and productivity.
- Develop staff and workforce capacity.
- Drive process improvement and collaboration.
- Ensure compliance and data integrity.
About the role
Underwriting Operations Manager
The Mutual Group is seeking an Operations Manager for its Field Underwriting department. This role is crucial for ensuring the operational performance of the underwriting function, focusing on team leadership and workflow optimization.
Key Responsibilities
- Lead and develop the Underwriting Assistant (UA) team, fostering a pipeline into underwriting roles.
- Manage and optimize workflow, service delivery, and operational productivity across the underwriting operation.
- Ensure efficient workflow management, capacity planning, and service delivery metrics.
- Partner with the Underwriting Manager to align operational execution with portfolio priorities and production goals.
- Drive continuous improvement in process discipline and service excellence.
People Leadership & Workforce Planning
- Attract, select, retain, lead, and develop Underwriting Assistants.
- Establish clear performance expectations and provide coaching/mentorship.
- Conduct performance evaluations and partner on technical underwriting development.
- Develop clear progression pathways for operational staff into underwriting roles.
- Create workforce capacity plans based on business needs and volume trends.
Workflow & Production Management
- Oversee end-to-end underwriting operational performance, driving consistent workflows and improving productivity.
- Ensure service level agreements (SLAs) for new business, renewals, and endorsements are met.
- Monitor volumes, manage workload distribution, and resolve workflow bottlenecks.
- Maintain production dashboards and operational reporting.
- Establish feedback loops with agency partners to enhance agent experience and turnaround times.
Process Optimization & Continuous Improvement
- Standardize underwriting support processes and documentation.
- Identify automation opportunities and collaborate with systems teams.
- Implement workflow enhancements to reduce expenses and improve turnaround times.
- Drive consistency in file documentation and system usage.
- Support change management initiatives impacting underwriting operations.
Compliance, Controls & Data Integrity
- Ensure UA documentation meets audit standards.
- Maintain adherence to regulatory requirements and internal governance standards.
- Monitor quality control metrics and implement corrective actions.
- Partner with Underwriting leadership to maintain audit readiness.
Cross-Functional Collaboration
- Collaborate with Underwriting Managers on operational capacity, workflow, and service performance.
- Coordinate with various departments including Underwriting, Sales, Enterprise Operations, and IT.
- Serve as an operational liaison for agency service concerns.
- Track operational improvements based on agent feedback.
- Actively seek and act on agent feedback to enhance service delivery.
Qualifications
- Bachelor’s degree in Business Administration, Insurance, Operations Management, Finance, or related field preferred.
- 7+ years of experience in insurance operations, underwriting support, or related functional area.
- 2+ years leadership or supervisory experience preferred.
- Demonstrated experience managing production workflows and service standards.
- Experience with commercial P&C underwriting operations preferred.
- Strong understanding of the underwriting life cycle and policy processing workflows.
- Proficiency in underwriting systems and reporting tools.
- Experience analyzing production metrics and operational KPIs.
- Process improvement or Lean/Six Sigma exposure preferred.
- Strong operational and organizational leadership capability.
- Ability to manage competing priorities in a high-volume environment.
- Analytical mindset with a focus on efficiency and performance metrics.
- Effective communication, cross-functional collaboration, and interpersonal skills.
- Strong coaching and talent development ability.
Pay Range
Anticipated Hiring Range: $105,000 - $160,000 annual base salary
Benefits
Competitive base salary plus incentive plans, 401(K) with company match, life/disability insurance, medical/dental/vision plans, wellness incentives, generous time off, flexible work schedules, and educational assistance.
Key skills/competency
- Underwriting Operations
- People Leadership
- Workflow Management
- Process Optimization
- Production Management
- Service Level Agreements (SLAs)
- Capacity Planning
- Cross-Functional Collaboration
- Talent Development
- Insurance Operations
Skills & topics
- Underwriting Operations Manager
- Insurance Operations
- Underwriting Support
- Operations Management
- Workflow Management
- Process Improvement
- Team Leadership
- Capacity Planning
- Service Delivery
- Production Management
- Commercial P&C
- Underwriting Systems
- KPI Analysis
- Lean Six Sigma
- Talent Development
- People Management
- Business Administration
- Finance
- Operations Management
- Insurance
How to get hired
- Tailor your resume: Highlight 7+ years in insurance operations and 2+ years leadership experience, emphasizing workflow and service standards.
- Showcase relevant skills: Include keywords like underwriting, operations management, process optimization, and talent development.
- Address qualifications: Demonstrate experience with commercial P&C underwriting, underwriting systems, and production metrics analysis.
- Prepare for interviews: Be ready to discuss your leadership style, experience with continuous improvement, and ability to manage competing priorities.
- Research the company: Understand The Mutual Group's commitment to operational excellence and talent development.
Technical preparation
Familiarize with underwriting systems and reporting.,Study production metrics and operational KPIs.,Review process improvement methodologies (Lean/Six Sigma).,Understand commercial P&C underwriting workflows.
Behavioral questions
Describe leading and developing a team.,How do you optimize operational workflows?,Share an example of process improvement.,How do you handle competing priorities?
Frequently asked questions
- What is the salary range for the Underwriting Operations Manager role at The Mutual Group?
- The anticipated hiring range for the Underwriting Operations Manager position at The Mutual Group is $105,000 to $160,000 annually, depending on experience, qualifications, and geographic location.
- What qualifications are essential for the Underwriting Operations Manager job at The Mutual Group?
- Key qualifications include a Bachelor's degree (preferred), 7+ years in insurance operations/underwriting support, 2+ years in leadership, proven workflow management experience, and strong analytical and communication skills.
- What is the work arrangement for this Underwriting Operations Manager position?
- This position offers a hybrid or in-office schedule for employees within 30 miles of the TMG home office. Initial training may require additional in-office days. Flexible work schedules and hybrid/remote options are available for eligible positions.
- What benefits does The Mutual Group offer to its employees for this role?
- The Mutual Group offers a comprehensive benefits suite including competitive salary, incentive plans, 401(K) with match, life/disability insurance, health plans, wellness incentives, generous PTO, and educational assistance.
- How does The Mutual Group support career development for Underwriting Assistants in this role?
- The Operations Manager is responsible for developing clear pathways, including training and shadowing, for Underwriting Assistants and other operational staff to progress into underwriting roles.
- What is the company's policy on diversity and inclusion at The Mutual Group?
- The Mutual Group is an Equal Opportunity Employer committed to recruiting, hiring, and promoting individuals without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or gender identity.
- How does The Mutual Group ensure authorized employment for its hires?
- The Mutual Group participates in the E-Verify program, which confirms employment authorization with the federal government. Applicants are protected from discrimination based on citizenship status or national origin.