Underwriting Operations Manager
The Mutual Group · Florida, United States
- Hybrid
- Full-time
- $160,000 / year
- Florida, United States
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Job highlights
- Manage underwriting operations and team performance.
- Lead and develop Underwriting Assistant team.
- Optimize workflows, service delivery, and productivity.
- Ensure SLA adherence and operational efficiency.
- Collaborate cross-functionally to meet goals.
About the role
Underwriting Operations Manager
The Mutual Group is seeking an Operations Manager for their Field Underwriting department. This role is crucial for overseeing the operational performance of the underwriting function, focusing on team leadership and workflow optimization.
Key Responsibilities
- People Leadership & Workforce Planning: Lead, develop, and mentor a team of Underwriting Assistants, establish performance expectations, provide coaching, and conduct evaluations. Develop pathways for career progression into underwriting roles and create workforce capacity plans.
- Workflow & Production Management: Own end-to-end underwriting operational performance by driving consistent workflows, improving productivity, and ensuring service level agreements (SLAs) are met for new business, renewals, and endorsements. Monitor volumes, manage workload distribution, and resolve bottlenecks.
- Process Optimization & Continuous Improvement: Standardize underwriting support processes, identify automation opportunities, and implement workflow enhancements to reduce expenses and improve turnaround times. Drive consistency in documentation and system usage, and support change management initiatives.
- Compliance, Controls & Data Integrity: Ensure underwriting file documentation meets audit standards, maintain adherence to regulatory requirements and internal governance, and monitor quality control metrics.
- Cross-Functional Collaboration: Partner with Underwriting Managers to align operational execution with business priorities. Coordinate with various departments (Underwriting, Sales, Operations, Claims, Finance, IT) to support underwriting workflow needs and serve as an operational liaison for agency service concerns.
Qualifications
- Bachelor’s degree in Business Administration, Insurance, Operations Management, Finance, or related field preferred.
- 7+ years of experience in insurance operations, underwriting support, or related functional area.
- 2+ years of leadership or supervisory experience preferred.
- Demonstrated experience managing production workflows and service standards.
- Experience with commercial P&C underwriting operations preferred.
- Strong understanding of the underwriting lifecycle and policy processing workflows.
- Proficiency in underwriting systems and reporting tools.
- Experience analyzing production metrics and operational KPIs.
- Process improvement or Lean/Six Sigma exposure preferred.
- Strong operational and organizational leadership capability.
- Ability to manage competing priorities in a high-volume environment.
- Analytical mindset with a focus on efficiency and performance metrics.
- Effective communication, cross-functional collaboration, and interpersonal skills.
- Strong coaching and talent development ability.
Work Arrangement
Employees living within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. Initial training may require additional in-office days.
Pay Range
Anticipated Hiring Range: $105,000 - $160,000 annual base salary depending on experience, qualifications, and geographic location.
Benefits
Competitive base salary plus incentive plans, 401(K) with company match, comprehensive insurance (life, disability, medical, dental, vision), wellness incentives, generous paid time off, flexible work schedules, and educational assistance.
Key skills/competency
- Underwriting Operations Manager
- People Leadership
- Workforce Planning
- Workflow Management
- Process Optimization
- Continuous Improvement
- Compliance and Controls
- Cross-Functional Collaboration
- Insurance Operations
- Talent Development
Skills & topics
- Underwriting Operations Manager
- Insurance Operations
- Workflow Management
- People Leadership
- Process Optimization
- Service Delivery
- Capacity Planning
- Talent Development
- Operations Management
- Commercial P&C Underwriting
How to get hired
- Tailor your resume: Highlight your insurance operations experience, leadership skills, and workflow management expertise. Quantify achievements related to efficiency and team development.
- Showcase relevant experience: Emphasize your background in commercial P&C underwriting, process improvement (Lean/Six Sigma), and system proficiency.
- Prepare for behavioral questions: Be ready to discuss your leadership style, how you handle competing priorities, and your approach to coaching and talent development.
- Understand TMG's culture: Research The Mutual Group's commitment to its employees and customers, focusing on their values and EEO policies.
- Network and inquire: If possible, connect with current employees or hiring managers on LinkedIn to gain insights into the team and role.
Technical preparation
Master underwriting systems and reporting tools.,Analyze production metrics and operational KPIs.,Understand underwriting lifecycle and policy workflows.,Familiarize with process improvement methodologies.
Behavioral questions
Describe your leadership style.,How do you manage competing priorities?,How do you develop and coach a team?,How do you drive process improvements?
Frequently asked questions
- What is the typical career path for an Underwriting Operations Manager at The Mutual Group?
- The Underwriting Operations Manager role at The Mutual Group involves significant leadership and operational oversight. Progression could lead to broader management roles within underwriting or operations, such as Director of Underwriting Operations or even higher-level executive positions, depending on performance and business needs. The role also emphasizes developing Underwriting Assistants into future underwriters, indicating a potential pipeline for growth within the organization.
- What are the key performance indicators (KPIs) for an Underwriting Operations Manager at The Mutual Group?
- Key performance indicators for this role likely include meeting Service Level Agreements (SLAs) for new business, renewals, and endorsements, ensuring workflow efficiency and throughput, capacity utilization, quality control metrics for underwriting files, and successful talent development within the Underwriting Assistant team. The focus is on operational performance, service delivery, and continuous improvement.
- How does The Mutual Group support professional development for its Underwriting Operations Managers?
- The Mutual Group offers several avenues for professional development, including educational assistance, mentorship opportunities, and clear pathways for career progression. The role itself involves developing talent within the team and partnering with underwriting leadership on technical development, suggesting a commitment to fostering growth within the company.
- What is the hybrid work policy for the Underwriting Operations Manager role at The Mutual Group?
- Employees residing within 30 miles of The Mutual Group's home office are expected to adhere to a hybrid or in-office schedule. The initial training period may necessitate more frequent in-office attendance. Specific details about the hybrid arrangement would typically be discussed during the interview process.
- What kind of technical skills are most important for an Underwriting Operations Manager at The Mutual Group?
- Key technical skills include proficiency in underwriting systems and reporting tools, experience analyzing production metrics and operational KPIs, and a strong understanding of the underwriting lifecycle and policy processing workflows. Familiarity with process improvement methodologies like Lean/Six Sigma is also preferred.
- How does The Mutual Group ensure diversity and inclusion in its hiring for roles like Underwriting Operations Manager?