Lobby Bartender

Overview

The Lobby Bartender is responsible for the complete setup of the bar area and the mixing of drinks for all guests and servers. This role involves maintaining the service and cleanliness of the bar area, ensuring quality service, guest satisfaction, and control over liquor inventory.

Responsibilities

• Maintain a warm and friendly demeanor at all times.
• Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Set up the bar according to hotel standards, ensuring guests are served promptly and efficiently.
• Prepare beverages and cocktails according to The Muse New York's mixing and presentation standards.
• Serve guests with all beverage requirements in a friendly, courteous, and professional manner.
• Break down the bar after the completion of functions, storing liquor, supplies, and equipment according to hotel standards.
• Follow all state liquor laws.
• Know hotel services and facilities.
• Abide by all hotel policies and safety rules.
• Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests.
• Respond to guests' problems, complaints, and accidents.
• Be familiar with all fire exit and fire extinguisher locations and know how to operate them.
• Ensure that the bar and service areas are kept clean and tidy during service.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexible and long hours sometimes required.
• Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Key skills/competency

• Mixology
• Guest Service
• Beverage Preparation
• Inventory Management
• Bar Operations
• Customer Satisfaction
• State Liquor Laws
• Cleanliness & Organization
• Problem-Solving
• Communication Skills