Technical Service Agent - EV Charging Remote
@ The Mom Project

Hybrid
$70,000
Hybrid
Contractor
Posted 24 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @themomproject.com
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Job Details

Overview

The Mom Project is partnering in the automotive industry to hire a contract Technical Service Agent - EV Charging Remote. This role is fully remote and requires availability from 11 am - 8 pm EST / 8 am - 5 pm PST.

Summary Of Responsibilities

The successful candidate will handle technical diagnostics and remote troubleshooting for EV home charging equipment. This role supports customer care cases and more.

Key Responsibilities

  • Technical Diagnosis & Troubleshooting: Use available tools for remote diagnosis, provide resolution guidance, and ensure high customer satisfaction.
  • Case Management: Create and update cases in Salesforce, coordinate with logistics, manage technical escalations, and offer training as a subject matter expert.
  • Warranty/RMA/Out of Warranty: Determine warranty status, manage claims, reconcile claims with logistics, and assist with warm transfers or service tech scheduling.
  • Training: Train other agents and support the creation of training materials based on on-the-job experience.

Required Skills / Experience / Education

  • Safety-first attitude with IT and Wi-Fi troubleshooting skills.
  • 3+ years as an electrician or working on electrical components; EV charging equipment repair/installation experience strongly preferred.
  • Minimum 2 years of call center/customer facing experience.
  • Proficiency in Microsoft Office Suite (Word, Outlook, Teams, PowerPoint, Excel) and Salesforce.
  • Strong communication, interpersonal, and analytical skills; ability to manage competing priorities.
  • Associate/Trade degree in a related field or four years of equivalent experience (electrical) and a valid driver's license.

Hours & Location

This role operates Monday - Friday, 11 am - 8 pm EST. It is 100% remote.

Key skills/competency

diagnostics, troubleshooting, customer support, Salesforce, EV charging, technical escalation, case management, training, warranty, IT

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How to Get Hired at The Mom Project

🎯 Tips for Getting Hired

  • Research The Mom Project's culture: Study their mission and employee reviews online.
  • Customize your resume: Highlight EV repair and customer support skills.
  • Prepare for technical questions: Review diagnostic tools and troubleshooting scenarios.
  • Showcase communication skills: Demonstrate clear, effective customer care examples.

📝 Interview Preparation Advice

Technical Preparation

Review EV diagnostic tools.
Practice remote troubleshooting scenarios.
Study Salesforce case management.
Update technical skills for repairs.

Behavioral Questions

Describe a time you solved complex issues.
Explain handling multiple customer priorities.
Share experience working under pressure.
Detail a challenging team collaboration instance.

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