Senior Research Operations Manager
The Mom Project
Job Overview
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Job Description
Senior Research Operations Manager at Etsy
The Mom Project is excited to support Etsy with their search for an experienced Senior Research Operations Manager to join their Research team on a contract basis for a 6-month leave coverage.
As a Senior Research Operations Manager, you will provide leadership and continuity for Etsy's Research Operations function during a planned parental leave. This role emphasizes people management, operational oversight, and advocacy for Research Operations, collaborating closely with the Research Operations team and research leadership to steward existing Research Ops practices. This is a fixed-term, full-time contractor role focused on maintaining operational health, supporting teams, and ensuring research continues effectively throughout the coverage period.
What's this team like at Etsy?
The Research team at Etsy inspires product and business decisions through multi-method research, guiding the development of buyer and seller experiences in a dynamic marketplace. The Research Operations team works across both product and market research, collaborating with researchers and partners through all stages of the research lifecycle. They operate as a center of excellence, enabling high-quality, impactful insights at scale.
Responsibilities
- Lead and support a team of research coordinators and research program managers, providing coaching, prioritization support, and performance guidance.
- Partner closely with the Research Operations team to maintain and steward Etsy’s existing Research Operations practice.
- Ensure continuity and smooth execution of Research Ops programs, processes, and workflows as the research team transitions to be part of a broader UX function.
- Act as a point of escalation for operational challenges, resourcing questions, and cross-functional dependencies.
- Advocate for Research Operations by representing team needs and surfacing operational risks early in management spaces.
- Oversee Research Ops documentation, tooling, access management, and best practices.
- Manage vendor relationships and procurement workflows supporting global research.
- Collaborate with researchers, managers, and cross-functional partners to support ongoing research needs.
Skills And Qualifications
- 7+ years of experience in research operations.
- 5 years of relevant work experience in project/program management.
- 4+ years of people management experience, preferably leading and scaling a research operations practice.
- Deep expertise in research operations, including procurement, vendor management, and data governance.
- Proven experience in maintaining and scaling operational systems for a research team.
- Ability to balance rigor, speed, and flexibility when supporting active research programs.
- Strong problem-solving skills and operational judgment.
- Comfort collaborating cross-functionally and advocating for operational needs.
- Experience supporting international research and participant recruitment.
Key skills/competency
- Research Operations
- People Management
- Program Management
- Vendor Management
- Data Governance
- Operational Leadership
- Cross-functional Collaboration
- Process Improvement
- Team Leadership
- UX Research Support
How to Get Hired at The Mom Project
- Research Etsy's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their product-driven environment.
- Tailor your resume: Customize your application to highlight extensive experience in research operations, people management, and program leadership, specifically for Etsy's needs.
- Showcase relevant expertise: Emphasize your deep knowledge of vendor management, data governance, operational scaling, and supporting global research initiatives.
- Prepare for behavioral questions: Be ready to discuss your leadership style, problem-solving skills, and successful cross-functional collaboration experiences within an operational context.
- Demonstrate impact: Provide concrete examples of how your operational strategies have enabled high-quality, impactful research at scale in previous roles.
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