Customer Service Specialist
The Locklear Agency
Job Overview
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Job Description
About The Customer Service Specialist Role
The Locklear Agency is an established organization built on vision, integrity, and a commitment to serving families at a high level. Our mission is to help people protect what matters most while leaving every individual better than we found them. We take a modern approach by combining technology, streamlined systems, and genuine human connection.
Opportunity Overview
This is a consultative, client-focused role. You will work exclusively with individuals and families who have already requested information via virtual channels (Zoom or phone). There is no cold calling or chasing leads.
Key Responsibilities
- Engage with individuals who have requested information.
- Conduct virtual conversations using Zoom and phone.
- Follow a service-first, consultative process.
- Learn and apply company systems and tools.
- Participate in ongoing training and development.
- Build long-term client and team relationships.
Who This Role Is For
Ideal for professionals seeking a performance-based role with uncapped earning potential and true flexibility in scheduling. It suits individuals who value growth tied to effort, consistency, and results, and who prefer advancement based on merit.
Compensation & Growth
Pay is performance-based and linked to individual effort and results, with opportunities for significant compensation increases and leadership pathways. Guidance and support are provided for obtaining required licensing.
Key skills/competency
- Consultative
- Virtual communication
- Customer service
- Sales support
- Performance based
- Training
- Mentorship
- Flexibility
- Technology
- Client relationships
How to Get Hired at The Locklear Agency
- Customize your resume: Highlight consultative and customer service skills.
- Research The Locklear Agency: Understand their mission and technology focus.
- Emphasize virtual experience: Include remote work competencies.
- Review interview practices: Prepare for performance-based questions.
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