Account Executive – Groups & MICE
The Leading Hotels of the World · City Of London, England, United Kingdom
- On site
- Full-time
- $75,000 / year
- City Of London, England, United Kingdom
Job highlights
- Drive group and MICE lead conversion for luxury hotels.
- Manage client and hotel communications end-to-end.
- Handle high-volume sales pipeline efficiently.
- Utilize Salesforce CRM for tracking and reporting.
- Support event planning and sales initiatives.
About the role
Account Executive Groups and MICE
The Account Executive – Groups & MICE is responsible for managing and driving the conversion of group enquiries by coordinating the end-to-end lead process between clients and LHW member hotels.
Acting as a key coordination point between clients and member hotels, the role ensures timely qualification, distribution, follow-up and progression of all group opportunities to maximize conversion and revenue generation.
Key Responsibilities
Sales administration & Coordination
- Support the qualification and handling of group and MICE enquiries in collaboration with the Senior Account Manager, including identifying suitable member hotel options aligned with client requirements
- Manage and progress a high-volume pipeline of enquiries, ensuring timely distribution of qualified leads
- Coordinate between clients and member hotels to drive responses, track timelines, and ensure smooth progression of enquiries
- Monitor and manage key deadlines (proposal validity, room block expiry, client decisions) to minimize lost opportunities
- Maintain accurate tracking and reporting of pipeline activity, ensuring visibility and consistency in CRM systems (Salesforce)
- Support inbox management and day-to-day coordination of incoming enquiries
- Contribute to CRM data accuracy, including account classification processes and database maintenance
- Support the planning and logistics of LHW client events (venue sourcing, coordination, materials, on-site support)
- Assist with preparation, coordination, and follow-up of LHW educational initiatives (e.g. webinars, trainings)
- Support onboarding and training of interns, ensuring consistency in processes and quality of execution
Business Development, Conversion & Commercial
- Identify priority opportunities within the pipeline based on revenue potential and conversion likelihood, proactively supporting conversion strategy
- Support the Senior Account Manager in managing MICE and selected entertainment accounts, including proactive client follow-up and relationship development
- Manage a subset of accounts fully to ensure consistent lead flow, uncover new business opportunities and drive conversion
- Contribute to account development activities, including participation in client meetings, presentations, and strategic discussions
- Support post-event follow-up, including client feedback collection and identification of future business opportunities
- Represent LHW and its member hotels at selected industry events, trade fairs, and client engagements
- Support broader sales initiatives and promotional activities across the team, contributing to revenue generation
- Show initiative in identifying new business opportunities within existing accounts and incoming enquiries
Requirements & Experience
- Bachelor’s degree, ideally in Business, Sales, Marketing, or Hospitality.
- 1-2 years of experience in hospitality sales or in hotel/client service-related roles; exposure to luxury or international markets is a plus.
Skills & Abilities
- Analytical and solution-oriented, with a proactive approach to supporting client and team needs
- Adapts well in fast-paced environments; comfortable managing shifting priorities across internal teams and client-facing tasks
- Self-motivated and dependable, with the discipline to deliver high-quality work independently
- Strong written and verbal communication skills, with the ability to engage professionally across teams and client touchpoints
- Builds trust through responsiveness, attention to detail, and reliable follow-through in support of client service goals
- Organized and detail-focused, able to manage multiple tasks, timelines, and deliverables effectively
- Demonstrates solid time management and the ability to prioritize in deadline-driven environments
- Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word) to support sales documentation, client communication, and internal reporting
Key skills/competency
- Group Sales
- MICE Sales
- Account Management
- Client Relationship Management
- Sales Administration
- CRM (Salesforce)
- Hospitality Sales
- Business Development
- Lead Conversion
- Luxury Market
Skills & topics
- Account Executive
- Groups
- MICE
- Sales
- Hospitality
- Luxury Hotels
- Client Relations
- Salesforce
- Business Development
- Event Management
How to get hired
- Tailor your resume: Highlight hospitality sales experience and CRM proficiency, especially Salesforce.
- Craft a compelling cover letter: Showcase your understanding of the luxury market and MICE.
- Prepare for behavioral questions: Demonstrate problem-solving and client service skills.
- Research LHW: Understand their independent luxury hotel collection and global presence.
- Network: Connect with current LHW employees on LinkedIn for insights.
Technical preparation
Master Salesforce CRM for pipeline management.,Practice Excel for sales reporting and analysis.,Familiarize with luxury hospitality market trends.,Develop proficiency in Microsoft Office Suite.
Behavioral questions
Describe a time you managed competing client priorities.,How do you ensure client trust and satisfaction?,Share an example of proactive problem-solving.,How do you adapt to fast-paced environments?
Frequently asked questions
- What is the typical career path for an Account Executive – Groups & MICE at The Leading Hotels of the World?
- For an Account Executive – Groups & MICE at The Leading Hotels of the World, a typical career path often involves progression to Senior Account Manager roles, focusing on larger accounts or specialized markets. Further opportunities may lead into sales management, regional sales director positions, or even broader roles within hotel partnerships or business development within the luxury hospitality sector.
- What are the key performance indicators (KPIs) for an Account Executive – Groups & MICE at LHW?
- Key performance indicators for an Account Executive – Groups & MICE at LHW typically include lead conversion rates, revenue generated from group and MICE bookings, pipeline management efficiency, client satisfaction scores, and accuracy of CRM data. Success is measured by their ability to effectively coordinate between clients and member hotels to maximize bookings and revenue.
- Does The Leading Hotels of the World offer training for their Account Executives – Groups & MICE?
- Yes, The Leading Hotels of the World is committed to professional development. The Account Executive – Groups & MICE role includes support for LHW educational initiatives like webinars and trainings, and they also assist in the onboarding and training of interns, suggesting a strong emphasis on continuous learning and process consistency.
- How does LHW support its employees' passion for travel in the Account Executive – Groups & MICE role?
- LHW actively supports employees' passion for travel by offering benefits such as up to $500 in travel credit. This benefit encourages employees to experience the unique offerings of LHW's diverse collection of independent luxury hotels worldwide.
- What kind of clients would an Account Executive – Groups & MICE at LHW work with?
- An Account Executive – Groups & MICE at LHW would work with a variety of clients seeking to book group accommodations and events at luxury hotels. This includes corporate clients for meetings and incentives, event planners, associations, and potentially high-end leisure groups looking for exclusive experiences.
- Is experience with the Salesforce CRM system required for the Account Executive – Groups & MICE position?
- Proficiency and experience with CRM systems, specifically Salesforce, are important for the Account Executive – Groups & MICE role. The job description emphasizes maintaining accurate tracking and reporting of pipeline activity within CRM systems, making Salesforce experience highly relevant.