Technical Manager, IT Asset Management
The Hong Kong Jockey Club · Sha Tin District, Hong Kong SAR
- On site
- Full-time
- HK$450,000 / year
- Sha Tin District, Hong Kong SAR
Job highlights
- Manage IT asset lifecycle, focus on EOS/EOL.
- Ensure CMDB accuracy and optimize its performance.
- Implement and maintain IT asset discovery tools.
- Improve asset and configuration management workflows.
- Collaborate with IT, procurement, and operations.
About the role
About The Hong Kong Jockey Club
Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.
Who are we?
We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.
Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.
What do we do?
We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.
We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.
The Department
The IT Infrastructure and Platform Operations Department is responsible for the design, implementation, and management of the infrastructure that supports the Club’s IT systems, and leads the Service Management capabilities that ensure the smooth running of these systems.
This department ensures that all technological resources operate efficiently and effectively to support business objectives. Key responsibilities include:
- Design and operate processes and controls that ensure IT service availability, performance, and resilience are aligned with business expectations.
- Manage the 24x7 IT Operations Centre.
- Manage the Club’s exploitation of the public cloud.
- Manage the complete lifecycle of the Club’s IT network and the technology within our data centres.
- Provide the roadmaps, standards, and capabilities that enable our IT infrastructure to remain current (eligible for vendor support) and secure (patched and remediated against CVEs).
- Provide the Club’s colleague collaboration technology suite, including desktop and laptop computers, mobile devices, collaboration tools, carrier contracts, and associated support functions.
The Job - Technical Manager IT Asset Management
Oversee the full lifecycle of IT assets with a strong focus on EOS/EOL management, including tracking vendor support timelines, coordinating upgrade or replacement plans, and ensuring alignment with security, compliance, and business continuity requirements.
- Manage Configuration Data Accuracy – Ensure the integrity and reliability of configuration data within the CMDB through governance and validation
- Implement and Maintain Discovery Tools – Oversee automated discovery processes to maintain accurate and up-to-date asset visibility
- Optimise the CMDB – Continuously improve the Configuration Management Database to support IT operations and service management
- Drive Process Improvements – Analyse trends and performance data to enhance asset and configuration management workflows
- Collaborate with Cross-Functional Teams – Work closely with IT, procurement, and operations teams to align asset and configuration strategies with business needs
About You
- Bachelor’s degree in Computer Science, Information Technology, or a related field; a Master’s degree is preferred
- 5 - 10 years of work experience in the IT industry, with 5+ years of experience in IT Service Management or observability solutions across distributed systems, with a strong focus on architecture and integration
- Experience in managing cross-functional teams and collaborating with various stakeholders to drive ITSM improvements
- Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues
- Strong written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences
- Ability to effectively prioritise and execute tasks in a high-pressure environment
- Proven project and supplier relationship management experience
- In-depth understanding of ITIL frameworks and best practices in ITSM
- Familiarity with industry trends and emerging technologies related to IT operations and service management
- Proven track record of successfully leading ITSM
- Proven experience in ITSM tools such as ServiceNow, BMC Remedy or Helix, or Jira Service Management, including configuration and customization
- Familiarity with cloud platforms and services (e.g., AWS, Azure), including their integration with ITSM processes
- Proficiency in scripting (Python, PowerShell, Bash) and automation tools (Ansible, Terraform)
- Strong experience with DevOps practices, CI/CD pipelines, and automation tools to enhance software delivery and operational efficiency
- Fluent in speaking Cantonese and English
Apply Now!
We offer competitive salary and benefits packages, a dynamic working environment and development opportunities.
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Equal Opportunity and Inclusive Hiring
We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.
Key skills/competency
- Technical Manager IT Asset Management
- IT Asset Lifecycle Management
- EOS/EOL Management
- CMDB Optimization
- IT Service Management (ITSM)
- ITIL Frameworks
- Discovery Tools Implementation
- Process Improvement
- Cross-Functional Collaboration
- DevOps Practices
Skills & topics
- Technical Manager
- IT Asset Management
- ITSM
- ITIL
- CMDB
- EOS/EOL Management
- ServiceNow
- Cloud Platforms
- DevOps
- IT Operations
How to get hired
- Tailor your resume: Highlight your IT asset management, ITSM, and ITIL experience. Quantify achievements in CMDB optimization and process improvements.
- Showcase technical skills: Emphasize proficiency in ITSM tools (ServiceNow, BMC, Jira), scripting (Python, PowerShell), and cloud platforms (AWS, Azure).
- Demonstrate leadership: Provide examples of managing cross-functional teams, driving ITSM improvements, and supplier relationship management.
- Prepare for behavioral questions: Be ready to discuss how you handle high-pressure situations, prioritize tasks, and communicate with diverse audiences.
- Understand the company: Research The Hong Kong Jockey Club's mission, values, and the IT Division's role in supporting its operations.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of a Technical Manager IT Asset Management at The Hong Kong Jockey Club?
- The Technical Manager IT Asset Management at The Hong Kong Jockey Club will oversee the entire lifecycle of IT assets, with a significant focus on End-of-Support/End-of-Life management. This includes tracking vendor support timelines, coordinating replacements, ensuring security and compliance, and maintaining the integrity of the Configuration Management Database (CMDB). The role also involves implementing discovery tools, driving process improvements in asset and configuration management, and collaborating with various internal teams.
- What qualifications are essential for this Technical Manager IT Asset Management role?
- A Bachelor's degree in Computer Science, Information Technology, or a related field is required, with a Master's degree preferred. Candidates should have 5-10 years of IT industry experience, including over 5 years in IT Service Management (ITSM) or observability solutions with a focus on architecture and integration. Proficiency in ITSM tools like ServiceNow, scripting languages (Python, PowerShell), and cloud platforms (AWS, Azure) is also crucial.
- How does The Hong Kong Jockey Club approach IT Service Management and asset management?
- The Hong Kong Jockey Club's IT Division is a large team focused on designing, building, and operating technology to support its operations. The IT Infrastructure and Platform Operations Department, where this role resides, emphasizes efficient and effective IT resource management, including robust asset and configuration management aligned with ITIL frameworks and best practices. They are committed to security, resilience, and leveraging technology for business growth.
- What kind of technical skills are most valued for this Technical Manager IT Asset Management position?
- The role requires a strong understanding of IT asset lifecycle management, CMDB optimization, and ITIL best practices. Proficiency in ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is essential. Additionally, experience with scripting (Python, PowerShell, Bash), automation tools (Ansible, Terraform), cloud platforms (AWS, Azure), and DevOps practices is highly valued.
- Is there an opportunity for career growth within The Hong Kong Jockey Club's IT Division?
- Yes, The Hong Kong Jockey Club emphasizes development opportunities and offers a dynamic working environment. As a large organization with a significant IT presence, there are ample possibilities to grow within the IT Division, particularly in areas like IT Service Management, infrastructure operations, and technology strategy.
- What is the typical interview process for a Technical Manager IT Asset Management at The Hong Kong Jockey Club?
- While the exact process may vary, interviews for a Technical Manager role typically involve assessing technical expertise, leadership capabilities, and problem-solving skills. Expect questions related to your experience with IT asset management, ITSM frameworks, tool proficiency, and how you've managed teams and projects. Behavioral questions to gauge your fit within The Hong Kong Jockey Club's culture are also common.
- Does The Hong Kong Jockey Club require fluency in Cantonese for the Technical Manager IT Asset Management role?
- Yes, the job description explicitly states that fluency in speaking Cantonese and English is required for this Technical Manager IT Asset Management position. This indicates the importance of effective communication within the local context and with international teams.