Want to get hired at The Hanover Insurance Group?

Sr. Commercial General Liability Adjuster

The Hanover Insurance Group

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Original Job Summary

Overview

The Hanover Insurance Group, with over 170 years of legacy, is seeking a Sr. Commercial General Liability Adjuster. This role involves managing multi-state commercial claims with high complexity through analysis, investigation, negotiation, and resolution.

Responsibilities

  • Conduct daily telephone contacts with policyholders, risk managers, and agents.
  • Analyze, investigate, evaluate, negotiate and resolve complex commercial claims.
  • Handle assignments with significant authority and technical expertise.
  • Identify suspicious claims and manage claims including hearings, arbitrations, and small claims litigation.
  • Provide mentoring, training, and act as a technical resource.
  • Review contracts, leases, and identify risk transfer opportunities.
  • Write positional coverage letters.

Requirements

  • 10+ years of Commercial General Liability experience.
  • Bachelor’s Degree or equivalent experience. Industry designation preferred.
  • Strong negotiation, organizational, and time management skills.
  • Ability to adapt and make independent decisions.
  • Proficiency in MS Office and paperless claims systems.
  • Maintain required state adjuster licenses and continuing education credits.

Career Development & Benefits

At The Hanover, this is a career path offering on-the-job training, personalized coaching and robust learning programs. Benefits include medical, dental, vision, life, and disability insurance, 401K with a company match, tuition reimbursement, PTO, company-paid holidays, flexible work arrangements, and more.

Key Skills/Competency

  • Commercial Claims
  • Investigation
  • Negotiation
  • Risk Analysis
  • Licensing
  • Mentoring
  • Technical Expertise
  • Customer Service
  • Contract Review
  • Regulatory Knowledge

How to Get Hired at The Hanover Insurance Group

🎯 Tips for Getting Hired

  • Research The Hanover: Understand company values and culture.
  • Customize Your Resume: Highlight commercial liability expertise.
  • Showcase Licenses: Detail adjuster licenses and education.
  • Practice Case Studies: Prepare for technical claim questions.

📝 Interview Preparation Advice

Technical Preparation

Review commercial liability statutes.
Practice case investigation techniques.
Familiarize with MS Office systems.
Update state adjuster licenses.

Behavioral Questions

Describe challenging negotiations handled.
Explain time management in multi-task environments.
Discuss adapting to shifting priorities.
Detail collaboration with diverse teams.