Sr. Commercial General Liability Adjuster

@ The Hanover Insurance Group

Overview

The Hanover Insurance Group, with over 170 years of legacy, is seeking a Sr. Commercial General Liability Adjuster. This role involves managing multi-state commercial claims with high complexity through analysis, investigation, negotiation, and resolution.

Responsibilities

• Conduct daily telephone contacts with policyholders, risk managers, and agents.
• Analyze, investigate, evaluate, negotiate and resolve complex commercial claims.
• Handle assignments with significant authority and technical expertise.
• Identify suspicious claims and manage claims including hearings, arbitrations, and small claims litigation.
• Provide mentoring, training, and act as a technical resource.
• Review contracts, leases, and identify risk transfer opportunities.
• Write positional coverage letters.

Requirements

• 10+ years of Commercial General Liability experience.
• Bachelor’s Degree or equivalent experience. Industry designation preferred.
• Strong negotiation, organizational, and time management skills.
• Ability to adapt and make independent decisions.
• Proficiency in MS Office and paperless claims systems.
• Maintain required state adjuster licenses and continuing education credits.

Career Development & Benefits

At The Hanover, this is a career path offering on-the-job training, personalized coaching and robust learning programs. Benefits include medical, dental, vision, life, and disability insurance, 401K with a company match, tuition reimbursement, PTO, company-paid holidays, flexible work arrangements, and more.

Key Skills/Competency

• Commercial Claims
• Investigation
• Negotiation
• Risk Analysis
• Licensing
• Mentoring
• Technical Expertise
• Customer Service
• Contract Review
• Regulatory Knowledge