Retail Administration Manager

About The GPT Group

The GPT Group is one of Australia’s largest property groups, managing $35 billion worth of assets across the country, including office, retail, logistics, and student accommodation. They are committed to shaping leading experiences for customers, delivering sustainable returns, and driving positive impact for people, place, and planet. GPT fosters an employee experience that prioritizes wellbeing, flexibility, and opportunity, encouraging inquisitive and pioneering individuals to deliver exceptional outcomes.

The Opportunity: Retail Administration Manager

We are seeking a Retail Administration Manager to join our centralised team on a 12-month fixed-term contract. This role is crucial for managing administrative functions across a portfolio of retail assets throughout Australia. You will be responsible for the timely processing of the monthly rent roll and proactive debt collection efforts.

Key Responsibilities

• Prepare and enter Salesforce data administration requests to ensure accurate tenant billings for various scenarios (e.g., administration/liquidation, lease assignments, charge variations, miscellaneous invoices/credits).
• Collaborate closely with Centre Management teams to gather timely rent roll information.
• Manage the comprehensive rent roll process, including scheduling, changes, reporting, and leading stakeholder reviews.
• Conduct reconciliations on all accounts and oversee the collection of all monthly rentals.
• Ensure robust debt collection, reporting, and escalation procedures are in place and adhered to.
• Allocate monies and rent roll generated credits accurately before issuing monthly tax statements.
• Investigate and resolve payment discrepancies prior to allocation.
• Assist auditors with queries and retrieve necessary documents for assets as requested.

What Makes You Stand Out

• Tertiary qualification in Administration or a related field.
• Relevant prior experience in a similar administration role, ideally within a medium-sized business environment.
• Strong focus and demonstrated experience in debt collection.
• Exceptional attention to detail and a systematic approach to administration.
• Ability to work independently, achieving goals and objectives without constant supervision.
• Strong interpersonal skills, with the ability to engage collaboratively and develop effective working relationships with key business stakeholders.
• Passion for accuracy and continuous process improvement.
• Ability to thrive in a fast-paced environment.

What Makes The GPT Group Stand Out

The GPT Group values its people and offers a supportive, inclusive, and rewarding work environment:

• Flexible working arrangements and generous leave options.
• Market-leading parental leave benefits, including 22 weeks paid leave for either carer and childcare allowance.
• Diverse and challenging career opportunities supported by dedicated Learning & Development.
• Comprehensive Wellbeing programs and market-leading policies tailored to diverse needs.
• Peer recognition awards and a generous Employee Referral Program.
• Ranked 5th in the 2025 Gender Equality Global Report by Equileap.
• Placed 1st of real estate investment trusts in the S&P Global Corporate Sustainability Assessment 2025 Yearbook.
• Gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
• Fifth consecutive Employer of Choice for Gender Equality citation from WGEA (2023-2025).
• Accredited Family Inclusive Workplace™.
• Committed to its second Stretch Reconciliation Action Plan (RAP).

Key Skills/Competency

• Retail Administration
• Rent Roll Management
• Debt Collection
• Salesforce Data Entry
• Account Reconciliation
• Stakeholder Management
• Process Improvement
• Financial Reporting
• Lease Administration
• Attention to Detail