IT analyst
The Goodyear Tire & Rubber Company · Mexico City, Mexico
- On site
- Full-time
- $85,000 / year
- Mexico City, Mexico
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Job highlights
- IT Analyst role at Goodyear in Mexico.
- Manage local IT infrastructure and user support.
- Support projects and business initiatives.
- Requires degree, networking, server, and support skills.
- Cybersecurity and English are advantageous.
About the role
IT Analyst
As an IT Analyst, you will act as the main local IT infrastructure contact, providing technical guidance and support. You will maintain regular contact with business areas, orienting user actions regarding IT infrastructure resources and guiding usage of IT ServiceDesk and IT Global services. You will understand and support initiatives and projects involving IT infrastructure implementation at Mexico operations. You will also assist in coordinating Local IT Services to guarantee the best services, perform follow-up on administration and control activities within the Information Technology area, and support and provide information during the auditing process. You will research, design, implement, and support technology solutions required by business areas, following company standards, processes, technology, and policies.
What You'll Do
IT Infrastructure Maintenance / Support:
- Act as the local point of contact for Mexico offices and Warehouse application changes, upgrades, and problems requiring IT Infrastructure attention/intervention.
- Run IT Infrastructure lifecycle and CAPEX projects.
- Guide local IT onsite support using Goodyear Knowledge articles and IT expertise.
- Review and manage onsite support quality of services.
- Represent GIS (Global Infrastructure Services) in all local project or initiative meetings.
- Be responsible for IT Infrastructure services AOP, supporting the IT Country Coordinator for forecasts and executions.
- Administer IT Infrastructure service provider performance and deliverables using ITIL processes and KPIs.
- Periodically control, assess, and review services and technologies to ensure best cost and performance efficiencies.
- Ensure GY IT standards for local projects are respected and fulfilled.
- Adequately manage inventories of IT Infrastructure equipment and the respective lease & buy process.
- Manage devices rollout (mobile, Desktops, laptops, and printers).
- Support new interfaces integration with banks and other vendors.
What We’re Looking For
- Completed professional degree in Computer Science, Systems Engineering, or Information Technology.
- Networking (configuration and management of network equipment) – Focus on Cisco.
- Servers (technical knowledge in server management) – Focus on HP hardware and VMWare virtual environments.
- WPS, knowledge of support management for end users (desktops, laptops, MTR, barcode, and mobile devices).
- Excellent communication skills (oral and written).
- Analytical thinking and strategic planning.
- Adaptability and resilience in dynamic environments.
What Will Set You Apart
- Cybersecurity (knowledge of market tools) – Rapid7, CrowdStrike, Splunk, Microsoft Defender.
- Vulnerability management and patch application.
- English desirable.
Goodyear is one of the world's largest tire companies, employing approximately 68,000 people and manufacturing products in 51 facilities across 19 countries. Its two Innovation Centers, located in Akron, Ohio, and Colmar-Berg, Luxembourg, are dedicated to developing cutting-edge products and services that set industry standards for technology and performance.
Key skills/competency
- IT Infrastructure
- Network Management
- Server Administration
- IT Support
- Project Management
- ITIL
- Cybersecurity
- Technical Support
- Problem Solving
- Communication
Skills & topics
- IT Analyst
- IT Infrastructure
- Network Management
- Server Administration
- IT Support
- Cisco
- HP Hardware
- VMware
- Cybersecurity
- ITIL
How to get hired
- Tailor your resume: Highlight experience in IT infrastructure, networking (Cisco), server management (HP, VMWare), and end-user support (WPS). Quantify achievements where possible.
- Showcase technical skills: Emphasize your expertise in cybersecurity tools like Rapid7, CrowdStrike, Splunk, or Microsoft Defender, and mention vulnerability management experience.
- Demonstrate communication and adaptability: Prepare examples of your excellent oral and written communication, analytical thinking, strategic planning, and resilience in dynamic environments.
- Prepare for interviews: Be ready to discuss your experience with ITIL processes, CAPEX projects, and managing IT service providers.
Technical preparation
Master Cisco networking configurations.,Gain HP server and VMWare experience.,Familiarize with end-user support tools.,Study cybersecurity market tools and patching.
Behavioral questions
Describe a complex IT problem you solved.,How do you manage multiple IT priorities?,Provide an example of effective user guidance.,How do you adapt to changing IT environments?
Frequently asked questions
- What are the key technical skills required for the IT Analyst position at The Goodyear Tire & Rubber Company in Mexico?
- The IT Analyst role at Goodyear requires a strong foundation in IT infrastructure, with a focus on networking (especially Cisco), server management (HP hardware and VMWare virtual environments), and end-user support (WPS, desktops, laptops, mobile devices). A completed degree in Computer Science, Systems Engineering, or Information Technology is essential.
- What are the responsibilities of an IT Analyst at Goodyear regarding IT infrastructure?
- The IT Analyst serves as the primary local IT infrastructure contact in Mexico. Responsibilities include managing IT infrastructure lifecycle, CAPEX projects, guiding local IT support, representing GIS in local projects, administering IT services AOP, managing IT service provider performance, ensuring adherence to GY IT standards, managing equipment inventories, and overseeing device rollouts.
- Are cybersecurity skills important for the IT Analyst role at Goodyear?
- Yes, cybersecurity knowledge, particularly with tools like Rapid7, CrowdStrike, Splunk, and Microsoft Defender, along with experience in vulnerability management and patch application, is a significant advantage that will set you apart for this IT Analyst position at Goodyear.
- Does The Goodyear Tire & Rubber Company require English proficiency for the IT Analyst role?
- While not strictly required, English proficiency is considered desirable for the IT Analyst role at Goodyear. Excellent oral and written communication skills in general are required, and fluency in English would be a strong asset.
- What kind of projects will an IT Analyst at Goodyear be involved in?
- An IT Analyst at Goodyear will be involved in various IT infrastructure projects, including application changes and upgrades, IT infrastructure lifecycle management, CAPEX projects, supporting new vendor integrations (like banks), and device rollouts. They will also represent GIS in local project meetings.
- How does the IT Analyst role contribute to Goodyear's global IT strategy?
- The IT Analyst acts as a crucial local link, ensuring that global IT standards, processes, and policies are implemented and respected within the Mexico operations. They support global services and provide essential local context for IT infrastructure needs.