Customer Service Team Member

About The Good Guys

The Good Guys have been helping families live better for less since 1952, offering unbeatable deals and exceptional service in home appliances and consumer electronics. With over 100 stores, online presence, and a commercial division, they are a leading retailer committed to value and customer satisfaction.

Why Join The Good Guys?

• Fast-paced and exciting environment that values diversity, creativity, and ideas.
• Competitive remuneration, potentially including sales commission and incentives.
• Access to extensive career opportunities and training through the JB Hi-Fi Group.
• Fantastic employee discounts across the JB Hi-Fi Group and access to the Beny app for exclusive offers.
• 12 weeks paid parental leave for eligible primary carers and a gift for new parents.
• Hybrid working models for eligible roles, promoting flexibility.
• Comprehensive Employee Assistance Program (EAP) for wellbeing support.
• Helping Hands workplace giving program contributing to community impact.
• Commitment to sustainability with a goal of net zero carbon emissions by 2030.

Job Description

Reporting to the Customer Service Manager, the Customer Service Team Member is a key part of the customer-facing team. This role effectively delivers store operations activities to support a sales-focused culture and drive profitable sales growth.

Key Responsibilities

• Deliver effective store administration following standard procedures, including cash handling, multi-channel fulfillment, stock integrity, telephone management, and marketing/promotional activities.
• Contribute to financial performance through effective inventory management and expense control.
• Manage all sales channel fulfillment according to procedures.
• Collaborate with the team to create a positive store and channel experience, resolving customer complaints and queries.
• Enhance The Good Guys brand and store experience through quality merchandising and presentation.
• Continuously improve sales skills and product knowledge via online platforms and development opportunities.

Qualifications and Key Competencies for Success

• Customer Focus: Prioritizes the customer's perspective in all actions.
• Drives Results: Consistently achieves objectives, even in challenging situations.
• Demonstrates Self-Awareness: Utilizes feedback and reflection for personal growth.

Additional Information

If you are interested in this exciting opportunity, please apply and upload your CV. All applications are kept strictly confidential. The Good Guys is an equal opportunity employer committed to diversity and inclusion. If this role excites you, please apply even if you don't meet 100% of the criteria.

Key skills/competency

Customer Service, Retail Operations, Cash Handling, Sales Support, Customer Complaint Resolution, Merchandising, Inventory Management, Team Collaboration, Customer Focus, Results Driven.