Assistant Small Store Manager
The Estée Lauder Companies Inc.
Job Overview
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Job Description
About the Role
We are seeking an inspirational and dynamic Assistant Small Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self-starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Key Responsibilities and Qualifications
- Proven retail experience, preferably within cosmetics.
- The ability to provide inspirational, authentic and personalized customer service.
- Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets.
- Retail operations experience including inventory management and cash reconciliation.
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
- Previous experience with retail point-of-sale software.
- Proficient in Microsoft Office.
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Key skills/competency
- Retail Management
- Sales Leadership
- Customer Service
- Coaching & Mentoring
- Inventory Management
- Cash Reconciliation
- Point-of-Sale (POS) Systems
- Microsoft Office
- Team Development
- Prestige Beauty
How to Get Hired at The Estée Lauder Companies Inc.
- Research The Estée Lauder Companies Inc.'s culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight retail management, sales leadership, and team development achievements relevant to the Assistant Small Store Manager role.
- Showcase customer service skills: Provide specific examples of delivering personalized, authentic, and inspiring customer experiences.
- Prepare for behavioral interviews: Practice answering questions demonstrating your coaching abilities, operational expertise, and problem-solving in a retail setting.
- Understand prestige beauty market: Demonstrate knowledge of the cosmetics industry and The Estée Lauder Companies Inc.'s brands.
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