22 days ago
Operations Manager
The Emerald Group Ltd, Search and Selection
On Site
Full Time
£55,000
Madrid, Community of Madrid, Spain
Job Overview
Job TitleOperations Manager
Job TypeFull Time
Offered Salary£55,000
LocationMadrid, Community of Madrid, Spain
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Job Description
Operations Manager
The Emerald Group Ltd, Search and Selection is seeking an Operations Manager to act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance. This role will coordinate problem-solving sessions, lead structured vendor management, and maintain strong escalation pathways.
Key Duties
- Act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance.
- Coordinate problem solving sessions (e.g., incident reviews, operational issue triage, process re design meetings).
- Lead structured vendor management, including contract reviews, performance evaluation against SLAs/KPIs, and improvement action tracking.
- Maintain strong escalation pathways, ensuring issues are raised early, resolutions are prioritised, and relevant stakeholders kept informed.
Experience Required
- Strong understanding of insurance operations, ideally in commercial lines (underwriting, claims, bordereaux, finance).
- Experience in operational risk, governance frameworks, and regulatory requirements (IDD, DORA, Solvency II operational requirements).
- Experience with process improvement methodologies; certifications are a plus.
Key skills/competency
- Operations Management
- Insurance Operations
- Commercial Lines
- Vendor Management
- Risk Management
- Regulatory Compliance
- Process Improvement
- Stakeholder Management
- Problem Solving
- Escalation Management
How to Get Hired at The Emerald Group Ltd, Search and Selection
- Tailor your resume: Highlight insurance operations, risk management, and process improvement experience.
- Craft a strong cover letter: Emphasize your ability to manage cross-functional issues and vendor relationships.
- Prepare for interviews: Be ready to discuss your experience with regulatory requirements like DORA and Solvency II.
- Showcase problem-solving skills: Provide examples of how you've led improvement initiatives and managed escalations.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What specific insurance operations experience is most valuable for the Operations Manager role at The Emerald Group Ltd?
02What regulatory knowledge is required for this Operations Manager job?
03Does The Emerald Group Ltd prefer candidates with certifications in process improvement methodologies?
04How does The Emerald Group Ltd handle cross-functional issue resolution for this Operations Manager position?
05What are the key responsibilities for vendor management in this Operations Manager role?
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