Operations Manager – 29707
The Emerald Group Ltd, Search and Selection · Madrid, Community of Madrid, Spain
- On site
- Full-time
- £55,000 / year
- Madrid, Community of Madrid, Spain
Job highlights
- Manage cross-functional operational issues.
- Coordinate problem-solving and redesign meetings.
- Lead vendor management and contract reviews.
- Ensure effective stakeholder communication and escalations.
- Requires insurance operations and risk experience.
About the role
Operations Manager
The Emerald Group Ltd, Search and Selection is seeking an Operations Manager to act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance. This role will coordinate problem-solving sessions, lead structured vendor management, and maintain strong escalation pathways.
Key Duties
- Act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance.
- Coordinate problem solving sessions (e.g., incident reviews, operational issue triage, process re design meetings).
- Lead structured vendor management, including contract reviews, performance evaluation against SLAs/KPIs, and improvement action tracking.
- Maintain strong escalation pathways, ensuring issues are raised early, resolutions are prioritised, and relevant stakeholders kept informed.
Experience Required
- Strong understanding of insurance operations, ideally in commercial lines (underwriting, claims, bordereaux, finance).
- Experience in operational risk, governance frameworks, and regulatory requirements (IDD, DORA, Solvency II operational requirements).
- Experience with process improvement methodologies; certifications are a plus.
Key skills/competency
- Operations Management
- Insurance Operations
- Commercial Lines
- Vendor Management
- Risk Management
- Regulatory Compliance
- Process Improvement
- Stakeholder Management
- Problem Solving
- Escalation Management
Skills & topics
- Operations Manager
- Insurance Operations
- Commercial Lines
- Vendor Management
- Operational Risk
- Regulatory Compliance
- Process Improvement
- IT Coordination
- Risk & Compliance
- Stakeholder Management
How to get hired
- Tailor your resume: Highlight insurance operations, risk management, and process improvement experience.
- Craft a strong cover letter: Emphasize your ability to manage cross-functional issues and vendor relationships.
- Prepare for interviews: Be ready to discuss your experience with regulatory requirements like DORA and Solvency II.
- Showcase problem-solving skills: Provide examples of how you've led improvement initiatives and managed escalations.
Technical preparation
Study insurance operations (commercial lines).,Review IDD, DORA, Solvency II regulations.,Familiarize with process improvement methods.,Understand IT, Risk & Compliance collaboration.
Behavioral questions
Describe managing cross-functional issues.,How do you handle vendor performance issues?,Give an example of process improvement.,How do you maintain escalation pathways?
Frequently asked questions
- What specific insurance operations experience is most valuable for the Operations Manager role at The Emerald Group Ltd?
- For the Operations Manager position at The Emerald Group Ltd, experience in commercial lines of insurance is highly valued. This includes understanding underwriting, claims processing, bordereaux management, and financial operations within the insurance sector.
- What regulatory knowledge is required for this Operations Manager job?
- The Operations Manager role requires knowledge of operational risk, governance frameworks, and specific regulatory requirements such as IDD, DORA, and Solvency II operational mandates. Familiarity with these is crucial for the position.
- Does The Emerald Group Ltd prefer candidates with certifications in process improvement methodologies?
- While experience with process improvement methodologies is essential for the Operations Manager role, certifications in these areas are considered a plus. Demonstrating practical application of these methodologies is key.
- How does The Emerald Group Ltd handle cross-functional issue resolution for this Operations Manager position?
- The Operations Manager at The Emerald Group Ltd acts as the primary point of contact for cross-functional issues. This involves coordinating problem-solving sessions and ensuring effective communication between Third parties, IT, Risk & Compliance teams.
- What are the key responsibilities for vendor management in this Operations Manager role?
- Key responsibilities for the Operations Manager include leading structured vendor management. This involves contract reviews, evaluating performance against SLAs/KPIs, and tracking improvement actions to ensure optimal vendor partnerships.