Lead Engineer, Enterprise Incident & Change Management

About The Team

The Enterprise Incident Management team at The College Board is dedicated to minimizing the impact of incidents on business operations and swiftly restoring normal service. The team also ensures changes are effectively tracked across the enterprise and supports observability of College Board applications and services. Leading these efforts, our team handles policies, integration, automation, and collaboration, ensuring seamless operations, effective communication, and rapid resolution to maintain operational excellence. We establish effective protocols, manage tools and resources, thoughtfully distribute tasks, and guide teams through the resolution process. We continuously strive for improvement by leveraging opportunities for automation and process enhancement, ensuring future deliverables are more effective and efficient. As excellent communicators and collaborators, we work seamlessly with all facets of The College Board, both in technology and business, celebrating individual contributions while ensuring our success as a cohesive team.

About The Opportunity

As a Lead Engineer, Enterprise Incident & Change Management on the Enterprise Incident Management team, you are a seasoned technical leader and problem solver. You understand cloud software delivery, tools, and processes that empower efficient and resilient delivery adhering to top-notch development practices. You thrive in an environment with a strong mix of creativity and productivity. You are technologically curious, seeking opportunities to apply your knowledge to improve processes and operations, as well as researching emerging technologies, trends, standards, and products. Your eagerness and vision enable you to learn, create, and improve complex solutions. Your excellent communication and mentoring skills allow you to effectively articulate solutions to the team while bringing them up to speed and enabling all to make contributions that improve delivery.

In This Role, You Will

Design and Implementation (60%)

• Evaluate incident and change management frameworks using data-driven insights to identify opportunities for improvement that will provide value to the EIM team and engineering teams.
• Design and implement automation solutions for incident response and management, change management, and observability leveraging input and feedback from domain SMEs and end users.
• Develop and maintain scripts, tools, and integrations to reduce manual processes and operational overhead.
• Define key performance indicators (KPIs) and metrics to measure the success of automation and improvement efforts and develop and enhance dashboards and reporting mechanisms to measure KPIs as well as incident and change management performance.
• Ensure compliance with governance, risk, and change control policies while promoting agility and innovation.
• Lead cross-functional initiatives and partner with domain SMEs (delivery team software engineers, security, infrastructure, network, observability, and operations) to analyze, design, and deliver powerful features, capabilities, and automation strategies that align with engineering best practices.
• Serve as a subject matter expert (SME) for cloud operations, infrastructure automation, and CI/CD pipelines.

Strategy, Operations Support, and Communication (25%)

• Collaborate with the EIM team’s director and other technology leaders to understand business objectives and team goals and to align solutions and process improvement efforts with those goals.
• Contribute to the long-term technology strategy by researching emerging trends, evaluating new tools (especially AI-driven tools that support observability), and recommending technologies or automations that improve cost-effectiveness, metrics delivery to evaluate performance, and system and process efficiency.
• Participate in weekly on-call and incident response rotations responsible for monitoring alerts to identify potential issues, ensuring timely triage and escalation of incidents, collaborating with impacted teams, and supporting assessment, response, and communication to bring the incident to resolution.
• Play an active role in agile scrum ceremonies (e.g., sprint planning, grooming, daily scrum meetings) while contributing to high-quality team deliverables.

Team Coordination (15%)

• Provide technical direction and guidance to team members, ensuring alignment with architectural standards, best practices and organizational objectives.
• Review designs, automation scripts, and implementation plans, offering constructive feedback to improve quality, efficiency, and maintainability.
• Foster a culture of continuous learning and collaboration by mentoring engineers in modern automation, cloud infrastructure, and operational excellence.

About You

• 7+ years of software development experience with Infrastructure as Code (IaC), CI/CD framework, immutable infrastructure, automation, orchestration, and other modern DevOps patterns.
• Strong proficiency in IaC tools (e.g., Terraform, CloudFormation, Ansible) and experience with CI/CD pipeline design and automation using platforms such as Jenkins, GitLab CI, or GitHub Actions is a plus.
• Strong knowledge and experience with distributed cloud infrastructure, including AWS resources such as Lambda, SNS, SQS, S3, Step Functions, EC2, ECS, VPC, IAM, CloudWatch, and DynamoDB.
• Experience building event-driven cloud-based serverless applications, with technical knowledge of cloud computing, DevOps, and microservices.
• Strong coding/scripting experience for automation and integration tasks using tools (e.g., JavaScript, TypeScript, React.js, and Node.js) and proficiency in scripting languages (Python, Bash, PowerShell, etc.).
• Familiarity with AI tools used for observability (e.g., AWS resilience hub).
• Familiarity with incident and change management systems (e.g., Jira Service Management).
• Deep understanding of ITIL frameworks, especially incident, change, and problem management.
• Experience integrating monitoring and alerting tools (e.g., Datadog, Prometheus, CloudWatch, Grafana).
• Strong troubleshooting, analytical, and problem-solving skills.
• Proven ability to lead technical initiatives, influence cross-functional teams, and prioritize and execute tasks in a high-pressure environment.
• Excellent communication skills, with the ability to translate technical details into business outcomes.
• Ability to take a weekly, on-call shift every month and a half.
• Authorization to work in the U.S.

All Roles At College Board Require

• A passion for expanding educational and career opportunities and mission-driven work.
• Authorization to work in the United States for any employer.
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively.
• Clear and concise communication skills, written and verbal.
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.

What We Offer

At The College Board, we offer more than just a paycheck—we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market.

A Thoughtful Approach to Compensation

The hiring range for this role is $168,000–$183,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at The College Board. We aim to make our best offer upfront—rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live.

You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at The College Board throughout your hiring process. Check out our careers page for more.

About College Board

The College Board reaches more than 7 million students a year, helping them navigate the path from high school to college and career. We’re a mission-driven, not-for-profit membership organization dedicated to excellence in education. Founded 125 years ago, we are committed to clearing a path for all students to own their future. We pioneered programs like the SAT® and AP® to expand opportunities for students and help them develop the skills they need. Our BigFuture® program helps students plan for college, pay for college, and explore careers. Learn more at cb.org.

Mission

Clearing a path for all students to own their future.

What Guides Us

At The College Board, our work is guided by four Operating Principles, and we seek team members who not only align with these principles but actively live them out in their day-to-day work:

• Prioritize and Simplify – We focus on what matters most, reduce complexity, and move quickly when needed.
• Say and Receive – We give and receive feedback candidly and kindly, welcoming growth and healthy debate.
• Go for Greatness – We pursue excellence using data, iteration, and bold thinking to raise the bar.
• Lead as One College Board – We build a culture of trust, inclusion, and shared responsibility for long-term impact.

We Value and Provide Growth, Recognition, and Purpose

In addition to a competitive salary and benefits, we offer:

• Annual bonuses and opportunities for merit-based raises and promotions.
• A mission-driven workplace where your impact matters.
• A team that invests in your development and success.

Key skills/competency

• Incident Management
• Change Management
• Cloud Operations
• Automation Engineering
• CI/CD Pipelines
• DevOps Practices
• AWS Services
• Infrastructure as Code (IaC)
• ITIL Frameworks
• Observability Tools