Director, Operations Instructional Design

About The Team

The College Board Operations Division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is leading exciting work to advance customer experience using innovative solutions, emerging technologies, and integrated products to enhance the end-to-end delivery of digital assessments and all aspects of customer support.

The Knowledge, Learning & Operational Effectiveness team collaborates across all operational functions to design and deliver integrated solutions that power our core operations. Our mission is to create a connected ecosystem that supports College Board digital experiences, enabling operational efficiency and exceptional customer outcomes. From backend systems to educator-facing content, every solution we deliver is purposefully crafted to enhance the customer journey, ensuring seamless, intuitive, and impactful interactions at every stage.

About The Opportunity

The Operations Division is modernizing how we deliver learning solutions to enable high-impact, user-centered experiences. We are seeking a Director, Operations Instructional Design to lead the design, development, and continuous improvement of digital learning experiences that prepare more than 150 members of our Operations team to deliver exceptional support to our customers throughout their journey.

This role will establish and lead a Learning Experience Design Center of Excellence (COE) within Operations, responsible for building best-in-class design standards, templates, and tools that elevate the quality and impact of all learning experiences. You'll collaborate across Operations, Product, Program, and Technology to ensure that every learning program is both engaging and measurable in its impact on performance, readiness, and customer experience.

You will use instructional design to drive innovation in digital learning through evidence-based practices, human-centered design, and the thoughtful application of learning science. You bring experience with Adobe Captivate, Articulate Storyline 360, SCORM Cloud, Global Meet, and PowerPoint to create lessons and modules, and coding skills with JavaScript extensions and other tools to produce interactive elements.

In This Role, You Will

Develop and Deliver Training, Templates, and Artifacts (40%)

• Create detailed design principles and templates for the team to use in creating individual training artifacts like webinars, live learning, async lessons and modules.
• Create complex training experiences and deliverables using tools like JavaScript extensions, xAPI, cmi5, and Blender.
• Plan, script, and build engaging, interactive, targeted, and efficient learning artifacts for internal Operations staff who support the delivery of College Board products and assessments.
• Create visual elements like graphics, exercises, videos, printables, and assessments to make artifacts engaging to learners.
• Use Articulate Storyline 360, Articulate Review SCORM Cloud, and PowerPoint to create and update training artifacts.

Learning Strategy and Standards (30%)

• Establish the Learning Experience Design COE to define standards, templates, and processes for learning design excellence.
• Partner with business leaders to ensure learning programs are measurable and linked to performance outcomes and customer experience improvements.
• Anticipate future learning needs by staying current with design trends and research.
• Balance prioritization and delivery of new strategies and approaches with current business needs.
• Leverage AI technologies to develop learning solutions that deliver high business value to materially transform Ops learning experiences.
• Make necessary adjustments and add required elements (like closed-captioning) to ensure all artifacts are ADA compliant when required.
• Ensure final artifacts are compatible with organization’s LMS and broader knowledge management infrastructure.

Continuous Improvement and Evolve Content (30%)

• Deliver strategies that connect learning programs to business results using data and evaluation models to prove the impact and value of learning initiatives.
• Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement.
• Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for iteratively refining learning solutions.
• Maintain governance processes for content updates in collaboration with SMEs and overall Knowledge and Learning Operations team.

About You

• Expertise in digital learning with 5+ years designing and creating digital training programs. Experience providing digital learning to K-12 educators is preferred but not required.
• Outstanding knowledge of emerging trends and best practice in digital learning.
• Expertise in authoring and publishing systems, including Articulate Storyline 360, Adobe Captivate, and SCORM Cloud to create multimedia solutions is required.
• Proven capabilities to develop complex learning materials, including simulations, JavaScript extensions, and multimedia.
• Expertise in instructional technologies is required; operational experience with LMS technologies and capability to maintain expertise with emerging technologies and standards, xAPI, and cmi5.
• Adept problem-solving skills, including using data to inform decisions and actions.
• Excellent verbal and written communication skills.
• Proven ability to build relationships and influence others to action.
• A passion for supporting educational and career opportunities for millions of students.
• Excellent PowerPoint, Word, and Excel skills.
• The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.
• Authorization to work in the United States.

Key skills/competency

• Instructional Design
• Digital Learning Experience
• Learning Management Systems (LMS)
• Articulate Storyline 360
• Adobe Captivate
• JavaScript
• xAPI & cmi5
• Data-Driven Decision Making
• Strategic Thinking
• Cross-functional Collaboration