Information Technology Assistant
The City University of New York
Job Overview
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Job Description
Information Technology Assistant - Hourly
The City University of New York (CUNY) is seeking an entry-level IT Assistant to support the Telecommunications and Field Support Manager within the Office of Information Technology (OIT) at the City College of New York. This role involves day-to-day operations of the Cabling Team and contributes to college-wide IT initiatives.
Responsibilities
- Collaborate with cross-functional teams including PMO, network services, system administration, audio-visual technology, and front-line services.
- Mount wireless access points (WAP) and related components for reliable wireless connectivity.
- Assist in repairing and expanding telecommunications cabling, ensuring installations meet design documentation.
- Install cabling (coax, HDMI, CAT5e/6/6A cable) and equipment, including toning, testing, labeling, termination, and cable management.
- Provide high-quality customer service by responding effectively to IT requests and incident tickets assigned to the Cabling team, resolving and escalating severe incidents.
- Mount and secure devices such as cabinets, enclosures, racks, and panels.
- Respond to reported cabling incidents and service requests, completing and escalating them in a timely manner with up-to-date information.
- Monitor data center and IDF infrastructure, including power, cooling systems, security cameras, access control, and environmental conditions.
- Perform other duties as assigned.
Minimum Qualifications
Level 1: High School diploma or equivalent and two (2) years of full-time work experience in a computer or technology-related position; OR an Associate’s degree and one (1) year of experience; OR a Bachelor’s degree and six (6) months of experience; OR a Bachelor’s degree in computer science or a related field.
Level 2: High School diploma or equivalent and three (3) years of full-time work experience in a computer or technology-related position; OR an Associate’s degree and two (2) years of experience; OR a Bachelor’s degree and eighteen (18) months of experience; OR a Bachelor’s degree in a computer-related field and one (1) year of experience.
Level 3: High School diploma or equivalent and five (5) years of full-time work experience in a computer or technology-related position; OR an Associate’s degree and four (4) years of experience; OR a Bachelor’s degree and three (3) years and six (6) months of experience; OR a Bachelor’s degree in a computer related field and three (3) years of experience.
English Language Proficiency: Demonstrated ability to speak, read, write, and understand English at a level sufficient to meet performance standards.
CUNY defines full-time work as at least 35 hours per week. Part-time experience (20-34 hours/week) may be prorated by half.
Other Qualifications
- Ability to lift 50 pounds and perform full range of motion activities (walking, standing, lifting, climbing).
- Knowledge of proper operation of power and hand tools.
- Experience installing, terminating, troubleshooting, and maintaining voice, data, fiber, and A/V cabling.
- Experience using test equipment such as network analyzers, cable toners, cable analyzers, and telephone test sets.
- Excellent communication and customer service skills.
- Strong interpersonal and service delivery skills.
- Ability to effectively communicate verbally and in writing.
Compensation and Benefits
Compensation: New Hire: $30.99/hour, Incumbent: $34.99/hour.
CUNY offers a comprehensive benefits package including health plans, retirement/pension benefits, savings plans, tuition waivers for CUNY graduate study, and generous paid time off. Staff also benefit from extensive academic, arts, and athletic programs, and the opportunity to participate in a diverse academic community.
How To Apply
Applications must be submitted through CUNYFirst. If viewing externally, please visit https://cuny.jobs/, search for job opening ID number 30910, and follow the instructions.
Key skills/competency
- Information Technology
- Technical Support
- Cabling Installation
- Network Infrastructure
- Troubleshooting
- Customer Service
- IT Operations
- Field Support
- Telecommunications
- IT Initiatives
How to Get Hired at The City University of New York
- Tailor your resume: Highlight relevant experience in cabling, IT support, and technology-related roles, aligning with CUNY's qualification levels.
- Apply via CUNYFirst: Ensure your application is submitted through the official CUNYFirst portal or follow the external application instructions precisely by using the provided job ID.
- Showcase technical skills: Emphasize your proficiency with installation, termination, troubleshooting, and maintenance of voice, data, fiber, and A/V cabling, as well as test equipment.
- Demonstrate soft skills: Prepare to discuss your excellent communication, customer service, and interpersonal skills, showcasing your ability to collaborate effectively with diverse teams.
- Understand CUNY's structure: Familiarize yourself with CUNY's Classified Civil Service system and the specific responsibilities of an IT Assistant within the City College of New York's IT department.
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