EOC Academic Program Specialist: Queens EOC at York College

About The City University of New York - Queens EOC

The Queens Educational Opportunity Center (EOC) at York College has been serving its community since 1991. Located in the Jamaica business district, its mission is to foster lifelong learners who are self-directed, empowered, and committed to excellence. The EOC provides a variety of services to students and residents, aiming to develop their academic, vocational, and life skills to foster self-sufficiency and help them achieve their long-term educational and vocational goals. The programs are designed to be adaptable to community needs and serve as an accessible first step for individuals pursuing further education or career development.

Role Overview

Reporting to the Director of Student Support Services, the Academic Program Specialist (Academic Testing Counselor) plays a crucial role in achieving the EOC's objectives and mission. This role requires expertise in assessment and testing protocols essential for EOC admissions, program completion, and placement. The specialist ensures that the standardized testing process adheres to all relevant procedures and policies, verifying the eligibility of applicants and the advancement of program completers through pre- and post-testing measurements and assessment of educational gains. Responsibilities include the consistent administration of designated assessments, accurate data entry, and updates within the student data management system. As part of the Student Support Services (SSS) department, the specialist will collaborate on initiatives to serve diverse, underserved adult learners and uphold the core goals and values of the EOC with professionalism.

Responsibilities

• Maintain working knowledge of EOC guidelines related to eligibility, admissions, testing, and academic program operations.
• Implement and uphold statewide and program-based performance standards for student testing, assessment, academic preparation, and outcomes.
• Coordinate and manage EOC testing and assessment operations, ensuring secure, compliant, and student-centered testing environments.
• Administer individual and group academic assessments for applicants, students, and community referrals.
• Participate in professional development to stay current on assessment practices, compliance standards, and academic support strategies.
• Support recruitment and outreach initiatives by collaborating with internal teams and external community partners.
• Assist with intake, admissions, and registration processes to support academic operations.
• Prepare monthly updates, progress reports, and special project documentation.
• Contribute to the development of the EOC Final Report and other reports required by SUNY’s University Center for Academic & Workforce Development.
• Effectively engage students and manage academic support responsibilities in person and remotely to support instructional goals.

Qualifications

• Bachelor’s Degree in Assessment, Education, Psychology, Sociology, or a related field.
• Four years of related work experience.

Preferred Qualifications

• Master's degree.
• At least four years of experience working with academically and economically challenged adult learners.
• Extensive knowledge in the administration and analysis of standard cognitive and occupational tests and assessments.
• Excellent interpersonal and communication skills.
• Proficient technology skills in data management systems, Microsoft Office Suite/365, and remote instructional platforms.
• Flexibility to work evenings and occasional Saturdays.

CUNY Title Overview

Coordinates operations at an Educational Opportunity Center (EOC). Assists with the administration of Admissions and Testing, Outreach, and Case Management/Advising. Works with students individually and in groups. Organizes special events covering career, health, and wellness. Represents the EOC at meetings and events. Performs related duties as assigned.

Compensation and Benefits

CUNY offers a comprehensive benefits package, including health plans, retirement/pension benefits, savings plans, tuition waivers for CUNY graduate study, and generous paid time off. Staff benefit from the extensive academic, arts, and athletic programs on campus and the vibrant, diverse academic community. The salary range for this position is $70,815 to $76,937, commensurate with education and experience.

How to Apply

Applicants must submit a cover letter, resume, and contact information for three references (email and telephone) as ONE DOCUMENT. Apply online through the CUNY.edu job board. Search for Job ID #32176, "EOC Academic Program Specialist" under York College. Follow the prompts to apply.

Key skills/competency

Academic Program Specialist, Student Support Services, Assessment, Testing, Admissions, Data Management, Outreach, Adult Learners, Academic Preparation, Compliance Standards.