Systems Analyst
The Cheesecake Factory · Calabasas, CA
- On site
- Full-time
- $120,000 / year
- Calabasas, CA
Job highlights
- Analyze and enhance business-critical restaurant systems.
- Collaborate with Operations, Finance, Training, and IT.
- Troubleshoot and resolve system issues.
- Implement new system capabilities and upgrades.
- Utilize SQL, APIs, and PowerShell for analysis.
About the role
Systems Analyst
The Systems Analyst helps to power the business-critical applications that keep our restaurants running, from POS and payments to integrations and reporting. You’ll research, test, deploy, troubleshoot, and enhance these systems while partnering closely with Operations, Finance, Training, and IT. You’ll thrive in this position if you are Curious, Collaborative, Accountable, and Adaptable.
Key Responsibilities:
- Work with IT department and third-party vendors to maintain systems, advise on patches/releases, develop upgrade plans, and lead upgrades, deployments, and implementation of new capabilities.
- Provide functional and technical support to Restaurant Operations, Finance, Training, and other Support Center departments to optimize technology and processes.
- Facilitate sessions with business partners to gather functional requirements and coordinate gap development with third-party vendors.
- Write functional and technical requirements for projects, including definition, scope, objectives, and approach.
- Act as a liaison between business analysts, project management, and development teams.
- Utilize functional and technical understanding of solutions, interfaces, integrations, and reporting to address enhancements and solve problems.
- Facilitate root cause analysis, perform comparative analysis, and recommend solutions.
- Perform data extraction using SQL and APIs for research, troubleshooting, and ad-hoc analysis.
- Develop and maintain automation scripts (primarily PowerShell) for operational processes and system improvements.
- Participate in vendor discussions for SOW definition, scope alignment, and timeline planning.
- Document and maintain system design and build documents.
- Work with clients to anticipate and minimize the impact of change.
- Provide support to other IT team members and invest time to grow skills.
What we require:
- 3+ years of experience in Information Systems.
- Experience using SQL and APIs for data extraction and troubleshooting.
- Working knowledge of PowerShell scripting.
- Hands-on experience defining and documenting requirements.
- Experience supporting system implementations and managing projects.
- Strong analytical, organizational, and problem-solving skills.
- Ability to communicate technical concepts clearly to technical and non-technical audiences.
- Ability to work independently while keeping stakeholders informed.
- Willingness to occasionally support after-hours or weekend needs.
What we prefer:
- Bachelor’s degree in Management Information Systems, Computer Science, or a related field.
- Prior experience as a Systems Analyst.
- Experience supporting restaurant technologies (POS, credit/gift card middleware, KDS, front desk systems).
- Understanding of relational data structures and data processing flowcharting techniques.
What we offer:
- Vacation and sick time
- Medical, Dental & Vision
- 401K with company match
- Tuition Reimbursement
- 25%-35% discount when dining as a guest
- Annual stipend for dining in our restaurants
About the Company:
The Cheesecake Factory Incorporated is a leader in experiential dining, named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014. We are culinary-forward and relentlessly focused on hospitality. We currently own and operate 353 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 34 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products.
Key skills/competency:
- Systems Analysis
- SQL
- APIs
- PowerShell Scripting
- Requirements Gathering
- System Implementation
- Project Management
- Troubleshooting
- Data Analysis
- IT Support
Skills & topics
- Systems Analyst
- Information Systems
- SQL
- APIs
- PowerShell
- Requirements Gathering
- System Implementation
- Project Management
- Troubleshooting
- IT Support
- Restaurant Technology
- Business Analysis
- Data Analysis
- Automation
How to get hired
- Tailor your resume: Highlight experience with SQL, APIs, PowerShell, and system implementations, using keywords from the job description.
- Showcase problem-solving: Emphasize your ability to conduct root cause analysis and communicate technical solutions clearly.
- Demonstrate adaptability: Provide examples of your flexibility in handling research, testing, documentation, and project coordination.
- Prepare for interviews: Be ready to discuss your experience with system support, requirements gathering, and collaboration with diverse teams.
- Research the company culture: Understand The Cheesecake Factory's commitment to hospitality and its '100 Best Companies to Work For' recognition.
Technical preparation
Practice SQL queries for data extraction.,Write sample PowerShell scripts for automation.,Document a system implementation process.,Prepare to explain API integrations.
Behavioral questions
Describe a complex system issue you solved.,How do you collaborate with non-technical teams?,Give an example of taking ownership.,How do you adapt to changing priorities?
Frequently asked questions
- What are the key technical skills required for a Systems Analyst at The Cheesecake Factory?
- For the Systems Analyst role at The Cheesecake Factory, key technical skills include a strong understanding of SQL and APIs for data extraction and troubleshooting, along with proficiency in PowerShell scripting for automation and operational tasks. Experience in defining and documenting requirements, and supporting system implementations are also crucial.
- What kind of experience is preferred for the Systems Analyst position at The Cheesecake Factory?
- The Cheesecake Factory prefers candidates with a Bachelor's degree in Management Information Systems, Computer Science, or a related field. Prior experience specifically as a Systems Analyst and hands-on experience supporting restaurant technologies such as POS systems, credit/gift card middleware, or KDS are also highly valued.
- How does The Cheesecake Factory support employee growth in the Systems Analyst role?
- The Cheesecake Factory supports employee growth by encouraging team members to invest time in developing their skills and staying current with new technological developments. They also offer benefits like Tuition Reimbursement, which can aid in professional development.
- What is the typical work arrangement for a Systems Analyst at The Cheesecake Factory?
- While the job description mentions occasional after-hours or weekend support needs, the Systems Analyst role is likely based on-site at one of The Cheesecake Factory's Support Center locations, supporting business-critical applications.
- How can I best prepare my application for a Systems Analyst job at The Cheesecake Factory?
- To best prepare your application for a Systems Analyst job at The Cheesecake Factory, ensure your resume clearly highlights your 3+ years of Information Systems experience, your proficiency with SQL, APIs, and PowerShell, and your experience in requirements gathering and project management. Quantify your achievements whenever possible.
- What is The Cheesecake Factory's culture like for IT professionals?
- The Cheesecake Factory values curiosity, collaboration, accountability, and adaptability in its IT professionals. As a company recognized on FORTUNE's '100 Best Companies to Work For' list, they focus on hospitality, creating memorable experiences, and fostering an inclusive workplace.
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