Staff Relations Specialist

@ The Cheesecake Factory

Position Overview

The Staff Relations Specialist at The Cheesecake Factory is responsible for fostering a positive workplace environment through effective management of employee relations policies, procedures, and practices. Working closely with the Staff Relations Manager and restaurant operators, you will address concerns such as harassment, discrimination, and other workplace issues while upholding company culture.

You’ll Thrive If You Are:

• A problem-solver who can analyze complex issues.
• Detail-oriented in investigations and case management.
• An excellent communicator able to navigate sensitive conversations.
• A culture champion who promotes company values.
• Adaptable in managing multiple priorities.

Key Responsibilities

Staff Relations & Investigations: Conduct thorough, fair, and confidential investigations into employee complaints, document findings, and recommend actions using tools like EthicsPoint.

Compliance & Risk Management: Ensure adherence to federal, state, and local laws and company policies, identify risks, and maintain accurate records.

Culture & Employee Engagement: Promote company culture, support DEI initiatives, and act as a trusted advisor to employees and management.

Requirements

• 3+ years in HR, Employee Relations, or Investigations.
• Strong understanding of labor laws and compliance.
• Expert problem-solving and communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• High level of discretion, tact, and empathy.

Preferred Qualifications

• Bilingual proficiency (Spanish preferred).
• Bachelor’s degree or equivalent experience.
• PHR/SPHR certification.
• Experience in restaurant, retail, or hospitality HR.

What We Offer

• Eligible for an annual bonus.
• Vacation and sick time.
• Medical, Dental & Vision benefits.
• 401K with company match.
• Tuition reimbursement.
• 25%-35% discount on dining.
• Annual dining stipend.

About The Cheesecake Factory

Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory is a leader in experiential dining with 353 restaurants in the U.S. and Canada and international presence through licensing. The company is committed to an inclusive and welcoming workplace.

Key Skills/Competency

• Employee Relations
• Investigations
• Compliance
• Risk Management
• Communication
• Culture Promotion
• Record Keeping
• Microsoft Office
• Problem-solving
• DEI