Education Lead & Community Programs

@ The Brief

About The Brief

The Brief is the AI agency for modern marketers. Our platform powers the entire campaign lifecycle, helping teams create on-brand assets, launch across channels, analyze performance, and apply learnings to start again smarter. Trusted by brands like lastminute.com, AstraZeneca, Lindt, The Economist and more, The Brief removes friction and transforms how marketers move from insight to execution to impact.

You’ll be joining a team that’s rethinking how modern marketing gets done. Less chaos, more clarity. Less busywork, more breakthrough work. We’re building the platform that gives marketers time to be brilliant…and we’re just getting started!

What We’re Looking For

We are seeking a strategic yet hands-on operator to drive customer education and community programs. This individual contributor role, reporting to the Head of CX, offers the opportunity to grow into a leadership position as the programs scale.

Key Responsibilities

• Build and execute customer education strategy including tutorials, webinars, guides, and a modern Learning Hub/Academy.
• Create and host tutorials, enablement content, and webinars by using The Brief platform to educate customers.
• Design and manage community programs such as groups, meetups, advocacy cohorts, and peer-to-peer engagement.
• Partner with CX, Marketing, and Product teams to drive product adoption, retention, and advocacy.
• Track and report on key success metrics like engagement, activation, time to value, and retention impact.
• Establish repeatable processes for content, program calendars, and community operations.
• Experiment with new formats including customer advisory boards and localized meetups.

What You Bring

• 5+ years of experience in Customer Education or Scaled Community initiatives.
• Background in SaaS, B2B marketing, or community-led growth.
• Proven ability to build and scale customer-facing programs such as education content, advocacy programs, and user groups.
• Experience in creating tutorials, hosting sessions, and hands-on usage of platforms.
• Strong operational and program management skills with a focus on systems, processes, and reporting.
• Excellent communication and storytelling capabilities to engage diverse audiences.
• Familiarity with community platforms and education tools like Gradual, Circle, Discourse, or Gainsight.

What We Offer

• Massive potential in a rapidly expanding business in the AI and adtech space.
• Exciting growth opportunities and exceptional learning experiences.
• Competitive salary and stock options.
• A dynamic and supportive work environment.

Key Skills/Competency

• Customer Education
• Community Programs
• SaaS
• B2B Marketing
• Program Management
• Tutorial Creation
• Webinar Hosting
• Data Reporting
• Content Creation
• Communication