IT Desktop Support Service Technician @ The AME Group
placeVincennes, Indiana, United States
businessOn Site
Posted 4 days ago
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Job Details
IT Desktop Support Technician
We are seeking a talented and experienced IT Desktop Support Technician to join our Vincennes team. This full-time position is for our Vincennes, Indiana office.
Responsibilities
- Provide front line technical support for end-users.
- Install, configure, and troubleshoot desktop hardware, software, and peripherals.
- Ensure timely resolution of support tickets with high customer satisfaction.
- Document all technical support activities in ticketing systems.
Requirements
- Minimum 2 years of hands-on IT desktop support experience.
- Proficient in troubleshooting hardware/software in a Windows environment.
- Experience with Active Directory, Microsoft Office, and common business applications.
- Azure experience is a plus.
- Strong communication skills and professional client engagement.
- Ability to work independently and in a team.
- Must manage priorities and meet deadlines.
- Associate degree or relevant certifications (CompTIA A+ preferred).
- Valid driver’s license and reliable transportation needed.
Benefits
- Competitive salary and benefits package.
- 100% Employee-Owned Company with an employee stock ownership plan.
- Professional development through training programs.
- Opportunities for growth and advancement.
- Positive and supportive work environment.
Key skills/competency
- Desktop Support
- Technical Troubleshooting
- Windows
- Active Directory
- Microsoft Office
- Azure
- Ticketing Systems
- Customer Service
- CompTIA A+
- Team Collaboration
How to Get Hired at The AME Group
🎯 Tips for Getting Hired
- Research The AME Group's culture: Understand their employee ownership and values.
- Tailor your resume: Showcase IT support experience and certifications.
- Highlight technical skills: Emphasize proficiency in Windows, AD, and Office.
- Prepare for interviews: Demonstrate problem-solving and communication skills.
📝 Interview Preparation Advice
Technical Preparation
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Review Windows troubleshooting steps.
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Practice Active Directory management.
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Update knowledge on Microsoft Office.
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Test hardware configuration procedures.
Behavioral Questions
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Describe a time you solved a tech issue.
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How do you prioritize multiple tasks?
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Explain handling difficult customer calls.
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Discuss teamwork in technical support.
Frequently Asked Questions
What qualifications does The AME Group seek for the IT Desktop Support Technician role?
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How important is customer service for an IT Desktop Support Technician at The AME Group?
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Does The AME Group require IT Desktop Support Technician to have specific technical skills?
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What type of work environment should IT Desktop Support Technicians expect at The AME Group?
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Is on-site presence required for the IT Desktop Support Technician position at The AME Group?
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What benefits does The AME Group offer to IT Desktop Support Technicians?
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What certifications are preferred for The AME Group's IT Desktop Support Technician role?
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What soft skills are important for the IT Desktop Support Technician at The AME Group?
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