Want to get hired at The AME Group?

IT Desktop Support Technician

The AME Group

Vincennes, Indiana, United StatesOn Site

Original Job Summary

IT Desktop Support Technician

We are seeking a talented and experienced IT Desktop Support Technician to join our Vincennes team. This full-time position is for our Vincennes, Indiana office.

Responsibilities

  • Provide front line technical support for end-users.
  • Install, configure, and troubleshoot desktop hardware, software, and peripherals.
  • Ensure timely resolution of support tickets with high customer satisfaction.
  • Document all technical support activities in ticketing systems.

Requirements

  • Minimum 2 years of hands-on IT desktop support experience.
  • Proficient in troubleshooting hardware/software in a Windows environment.
  • Experience with Active Directory, Microsoft Office, and common business applications.
  • Azure experience is a plus.
  • Strong communication skills and professional client engagement.
  • Ability to work independently and in a team.
  • Must manage priorities and meet deadlines.
  • Associate degree or relevant certifications (CompTIA A+ preferred).
  • Valid driver’s license and reliable transportation needed.

Benefits

  • Competitive salary and benefits package.
  • 100% Employee-Owned Company with an employee stock ownership plan.
  • Professional development through training programs.
  • Opportunities for growth and advancement.
  • Positive and supportive work environment.

Key skills/competency

  • Desktop Support
  • Technical Troubleshooting
  • Windows
  • Active Directory
  • Microsoft Office
  • Azure
  • Ticketing Systems
  • Customer Service
  • CompTIA A+
  • Team Collaboration

How to Get Hired at The AME Group

🎯 Tips for Getting Hired

  • Research The AME Group's culture: Understand their employee ownership and values.
  • Tailor your resume: Showcase IT support experience and certifications.
  • Highlight technical skills: Emphasize proficiency in Windows, AD, and Office.
  • Prepare for interviews: Demonstrate problem-solving and communication skills.

📝 Interview Preparation Advice

Technical Preparation

Review Windows troubleshooting steps.
Practice Active Directory management.
Update knowledge on Microsoft Office.
Test hardware configuration procedures.

Behavioral Questions

Describe a time you solved a tech issue.
How do you prioritize multiple tasks?
Explain handling difficult customer calls.
Discuss teamwork in technical support.