Business Intelligence Analyst

About The ALS Association

The ALS Association is the largest ALS organization in the world. The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocates for better public policies for people with ALS. The mission of the ALS Association is to make ALS livable and cure it. For more information about the ALS Association, visit our website at www.als.org.

Position Summary

Reporting to the Director, BI and Data Operations, the Business Intelligence Analyst will be a part of the Business Intelligence team, contributing to data-driven insights and actionable recommendations that support organizational priorities. The analyst will work cross-functionally with teams across the organization to understand the challenges each team faces and determine how data and process improvements can best address them. This role requires a natural curiosity and analytical mindset, comfort working independently, and the ability to translate complex data concepts into clear, actionable insights for non-technical stakeholders. The ideal candidate is a strong collaborator who is eager to explore new tools and approaches to continuously improve how we work with data.

Essential Duties and Responsibilities

Salesforce & Data Tools

• Build and maintain Salesforce reports and dashboards based on business requirements and user needs, gathered directly from stakeholders across the organization.
• Leverage AI tools such as Claude to create reports, analyses, data visualizations, and tools that extend beyond traditional Salesforce capabilities.
• Identify and resolve data quality issues as they arise, utilizing tools such as Salesforce, Claude, Excel, and Tableau.
• Collaborate with our Data Operations team as needed to investigate and address root causes.

Process Improvement & Project Management

• Evaluate business processes, gather and document requirements, and work with peers within the Data and Technology team to implement solutions that drive efficiency.
• Lead ongoing reviews and improvements of priority business processes across departments, partnering closely with department leads to understand needs and drive alignment.
• Serve as both project lead and project team member depending on the initiative, managing projects independently from planning through completion, including regular communication of project status with relevant stakeholders.
• Manage competing priorities and resources while monitoring deliverables to ensure timely completion.
• Conduct user acceptance testing and incorporate feedback to validate that solutions meet business needs before deployment.

Documentation & Training

• Translate data findings and process knowledge to support the Technology Enablement team in producing formal documentation.
• Conduct meetings and presentations to share findings and next steps, and effectively communicate insights to stakeholders ranging from individual contributors to senior leadership.
• Coach and guide end users on Salesforce reporting and interpreting data outputs to build data literacy across the organization.

Qualifications

• Bachelor's degree in business or a related field and/or comparable work experience.
• A minimum of 2 years' experience in business analysis, data operations, or a related field; nonprofit experience preferred.
• Exceptional analytical and conceptual thinking skills with a natural curiosity and drive to explore new approaches and tools.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills related to databases and data visualization tools, including Salesforce, Tableau, and Excel.
• Experience with or openness to leveraging AI tools to enhance reporting and analysis.
• Experience creating detailed reports and speaking to audiences ranging from individual contributors to senior leadership.
• Strong written and verbal communication skills.
• A proven track record of leading and supporting projects independently, following-through on commitments, and managing competing priorities.
• Excellent planning, organizational, and time management skills.
• A collaborative team player who builds strong relationships across departments.

Pay Transparency

The ALS Association's pay range for this position is $65,000 - $73,000 annually. The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer. The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association. Powered by JazzHR

Key skills/competency

• Business Intelligence Analyst
• Salesforce Reports
• Data Visualization
• Tableau
• Excel
• Data Quality
• Process Improvement
• Project Management
• AI Tools
• Stakeholder Communication