Field Application Engineer

Field Application Engineer at Thales

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

The Group introduced its aerospace business to China in 1964, and is recognized as a trusted partner for long-term cooperation with the Chinese aviation industry. In cybersecurity and digital identity, Thales has also successfully applied its advanced technologies to mobile communications, fintech, automotive connectivity and software monetization, etc. Thales employs more than 800 people with offices located in 7 cities across China. With R&D centers and innovation hubs established in Beijing, Dalian and Hong Kong, Thales is committed to developing innovative solutions for its customers.

Role Responsibilities

• Act as the first contact point for technical inquiries related to Thales’s products & Solutions
• Collaborate with sales/marketing by providing technical advice/presentations and demonstrations for business engagement
• Work closely with customers to analyse their requirements and recommend appropriate Thales’s products and solutions
• Ensure active support to the customer throughout all the development and integration phases by providing on-site and remote technical support
• Ensure project follow-up and be the technical referent for the integration.
• Drive problem analysis and resolution in collaboration with other Thales teams.
• Stay up to date with industry trends, standards, regulations and ensure field feedback to the teams
• Anticipate, define and drive the development of tools/middleware required for customer integrations.
• Leverage on skills, knowledge, expertise and project experience to contribute to Thales’s product roadmap and strategy.
• Follow-up and control the progress of projects under his/her scope.
• Communicate, plan, report and ensure the internal stakeholders and management.

Minimum Requirements

• Master’s degree in Electrical Engineering, Telecommunications or Computer Science
• 5 years minimum experience in similar technical role (R&D engineer, technical support engineer, technical sales engineer or application engineer)
• Proficiency in languages (e.g. C, C++, Java)
• Must have experience in device application development (Android, Windows, Chrome)
• Must have experience in protocol development or testing and on the associated Test, Spy & Analysis tools (oscilloscope, sniffer, etc.)
• Excellent communication and interpersonal skills to work with cross-functional and global teams
• Strong analysis and problem-solving ability with customer-oriented mindset
• Write and speak English fluently

Preferred Requirements

• Familiar with consumer electronic devices/IoT devices, embedded systems, modems
• Strong understanding of Smartcard/Secure Element technologies: ISO 7816, Java Card, Global Platform, GSMA standards, ETSI, 3GPP...etc
• Knowledge on protocols for contact and contactless communication (ISO 14443, BT, BLE, UWB, SPI, I3C)
• Knowledge on Telecom network architecture, backend system (HSS/BSS) and Over the Air flows

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.

Key skills/competency

• Technical Support
• Customer Engagement
• Product Integration
• Problem Solving
• C/C++/Java Development
• Device Application Development
• Protocol Testing
• Smartcard/Secure Element
• IoT/Embedded Systems
• Communication Protocols