ALTERNANCE - Ingénieur méthodes coordination des Processus et Outils digitaux - F/H
Thales · Châtellerault, Nouvelle-Aquitaine, France
- On site
- Full-time
- €20,000 / year
- Châtellerault, Nouvelle-Aquitaine, France
Job highlights
- Integrate a new module for customer service.
- Improve client experience and team efficiency.
- Identify, update, and create work standards.
- Define strategy for storing work standards.
- Join a dynamic aeronautics support team.
About the role
About Thales
Thales is a global leader in high technology, specializing in Defense & Security, Aeronautics & Space, and Cyber & Digital. We develop products and solutions that contribute to a safer, more environmentally friendly, and more inclusive world. The Group invests nearly €4 billion annually in Research & Development, focusing on key innovation areas like AI, cybersecurity, quantum, cloud technologies, and 6G. Thales has nearly 81,000 employees in 68 countries.Our commitments, your benefits: Our technological expertise, Our focus on employee well-being, An inclusive and supportive environment, Recognized societal and environmental commitment (Thales Solidarity, CAC 40 ESG index…)
Your Daily Life
At Châtellerault, join one of our two Thales sites and take part in the future of aeronautics with us! Easily accessible from Paris, Tours, and Poitiers, you will thrive in a city rich in culture, green spaces, and free from traffic jams! Discover our opportunities within our Global Avionics Repair Center or our production site for inertial units, gyrolasers, and optronic equipment support.This is a 1-year internship located in Châtellerault (86).
Avionics Global Services (AGS) provides airlines with support and sales for all avionics equipment. You will participate in the integration of a new telephone call management module to improve customer experience and the efficiency of the Customer Service team. This module includes a storage space for work standards to assist the team in carrying out its missions.
Your Missions:
- Identify existing work standards for customer relations teams.
- Update these standards as needed.
- Write new standards with the support of the teams and the process analyst.
- Define the storage strategy for these standards (Sharepoint / CRM / Chorus, etc.).
Your Profile:
- You are pursuing a BAC+5 or specialized Master's degree in Change Management, Methods, Quality, and/or Lean.
- You are familiar with processing and analyzing technical information.
- You can synthesize data to create coherent and effective standards.
- You have a training mindset and can raise awareness among employees on important topics.
- You are proficient in English, both written and spoken.
- You possess strong organization, rigor, adaptability, and teamwork skills.
A Word from the Team:
Join a dynamic team where each member plays a key role in the transformation of our sector. Your expertise will make a real difference in simplifying the lives of our teams and improving customer experience!Thales, an inclusive employer, recognizes all talents. Diversity is our greatest asset. Apply and join us!
Skills & topics
- Process Improvement
- Digital Tools
- Methods Engineer
- Internship
- Aeronautics
- Customer Service
- Work Standards
- SharePoint
- CRM
- Quality Management
- Lean
- Change Management
- BAC+5
- Master's Degree
- English
- Technical Analysis
- Châtellerault
- France
- Thales
How to get hired
- Tailor your resume: Highlight relevant experience in change management, quality, and lean methodologies, using keywords from the job description like 'process improvement' and 'digital tools'.
- Craft a compelling cover letter: Emphasize your analytical skills, ability to synthesize technical information, and your training mindset. Clearly state your interest in the Alternance role at Thales.
- Prepare for interviews: Be ready to discuss your understanding of work standards, your experience with technical data analysis, and your English proficiency. Showcase your organizational skills and teamwork.
- Understand Thales's values: Research Thales's commitment to innovation, sustainability, and diversity. Align your answers with their mission and company culture to demonstrate a strong fit.
Technical preparation
Familiarize with work standards documentation.,Practice analyzing technical information.,Learn about SharePoint and CRM basics.,Understand process improvement methodologies.
Behavioral questions
Describe a time you improved a process.,How do you handle technical data synthesis?,Explain your approach to training others.,How do you ensure team collaboration?
Frequently asked questions
- What is the primary goal of this Alternance role at Thales Châtellerault?
- The primary goal is to integrate a new telephone call management module within the Avionics Global Services (AGS) department at Thales Châtellerault. This involves identifying, updating, and creating work standards to enhance customer experience and team efficiency.
- What type of training is required for the Alternance - Process and Digital Tools Methods Engineer position?
- Candidates are expected to be pursuing a BAC+5 or a specialized Master's degree in areas such as Change Management, Methods, Quality, or Lean.
- What are the key responsibilities of the Alternance - Process and Digital Tools Methods Engineer?
- Key responsibilities include documenting existing work standards, updating them, creating new ones with support from process analysts, and defining the strategy for storing these standards across various platforms like SharePoint or CRM.
- What skills are essential for success in this role at Thales?
- Essential skills include the ability to analyze technical information, synthesize data, a training mindset, strong English proficiency (written and spoken), and personal attributes like organization, rigor, adaptability, and teamwork.
- Can I apply for this role if I am not a French national?
- Thales is a global company with diverse employees. While the role is located in Châtellerault, France, and requires English proficiency, specific eligibility regarding nationality would depend on French work regulations and your ability to secure a work-study contract.
- What kind of career progression can I expect after this internship at Thales?
- This internship provides valuable experience in process improvement, digital tools, and customer service within the aerospace industry. Successful interns often find opportunities for further development and potential full-time roles within Thales, depending on performance and business needs.
- How does Thales support its employees' well-being and development?
- Thales emphasizes employee well-being through a supportive environment and commitment to work-life balance. They also invest in employee development through opportunities like this alternance program, which offers hands-on experience in a high-tech field.