Patient Services Coordinator
Texas Oncology · Bedford, TX
- On site
- Full-time
- $50,000 / year
- Bedford, TX
Job highlights
- Coordinate patient services and appointments efficiently.
- Greet patients and manage clinic reception duties.
- Handle patient registration, scheduling, and check-in/out.
- Process co-pays, balances, and manage patient paperwork.
- Ensure adherence to compliance, privacy, and office standards.
About the role
Patient Services Coordinator
The US Oncology Network is seeking a Patient Services Coordinator to join Texas Oncology in Bedford, Texas. This full-time role supports the Oncology Department and may require coverage at Keller and Grapevine locations. The typical work week is Monday through Friday, 8:30 AM to 5:00 PM. This position offers opportunities for growth and can be hired at Level 1, 2, or Sr based on experience.
About Texas Oncology and The US Oncology Network
Texas Oncology, part of The US Oncology Network, is dedicated to delivering high-quality, evidence-based cancer care in community settings. As the largest community oncology provider in the country, Texas Oncology serves approximately 530 providers across over 280 sites in Texas. Their mission is to make leading-edge cancer care accessible, enabling patients to fight cancer close to home with the support of loved ones. They utilize advanced technology and research to achieve
Skills & topics
- Patient Services Coordinator
- Medical Receptionist
- Healthcare Administration
- Patient Registration
- Appointment Scheduling
- Medical Office
- Front Desk
- Patient Care
- HIPAA
- Clinic Operations
How to get hired
- Tailor your resume: Highlight relevant front medical office experience, insurance forms, and scheduling software proficiency for the Patient Services Coordinator role.
- Showcase computer skills: Emphasize your proficiency with computer systems, Microsoft Outlook, Word, and Excel, as required for the position.
- Quantify achievements: If possible, use numbers to demonstrate your efficiency in tasks like scheduling, co-pay collection, or patient registration.
- Prepare for interviews: Be ready to discuss your experience with patient interaction, handling confidential information (HIPAA), and your understanding of medical office workflows.
Technical preparation
Master Microsoft Office Suite (Outlook, Word, Excel).,Practice using medical scheduling software.,Familiarize with EMR/EHR systems.,Review HIPAA compliance procedures.
Behavioral questions
Describe handling a difficult patient interaction.,How do you prioritize tasks in a busy clinic?,How do you ensure patient confidentiality?,What is your experience with medical terminology?
Frequently asked questions
- What are the different experience levels for the Patient Services Coordinator role at Texas Oncology?
- The Patient Services Coordinator position at Texas Oncology has three levels: Level 1, Level 2, and Senior (Sr). Level 1 requires a high school diploma and preferred office experience. Level 2 requires at least 18 months of front medical office receptionist experience, including insurance forms and scheduling software. The Senior level requires at least 5 years of similar experience.
- What is the typical work schedule for a Patient Services Coordinator at Texas Oncology?
- The typical work week for a Patient Services Coordinator at Texas Oncology is Monday through Friday, from 8:30 AM to 5:00 PM.
- What is the importance of HIPAA in the Patient Services Coordinator role?
- Adherence to HIPAA laws and guidelines is critical for the Patient Services Coordinator role. This ensures the confidentiality and privacy of all patient records and information handled within the clinic.
- What technical skills are required for the Patient Services Coordinator position?
- Proficiency with computer systems and Microsoft Office Suite (Outlook, Word, and Excel) is required for the Patient Services Coordinator role. Experience with scheduling software is also necessary for Level 2 and Senior positions.
- Does Texas Oncology offer growth opportunities for a Patient Services Coordinator?
- Yes, the hiring manager specifically mentioned that Texas Oncology is a great company to work for with room for growth, indicating potential career advancement for a Patient Services Coordinator.
- What are the primary responsibilities of a Patient Services Coordinator?
- Key responsibilities include greeting patients, registering and scheduling appointments, answering and directing calls, updating patient demographics and insurance, collecting co-pays, and providing administrative support while adhering to all confidentiality and legal guidelines.