TxDMV - VTR Customer Service Representative (South Dallas)
Texas Department of Motor Vehicles · Duncanville, TX
- On site
- Full-time
- $45,000 / year
- Duncanville, TX
Job highlights
- Provide complex customer service for TxDMV.
- Assist public with vehicle title and registration.
- Handle sensitive and confidential information.
- Collaborate with government agencies and public.
- Requires strong communication and problem-solving skills.
About the role
About the Texas Department of Motor Vehicles (TxDMV)
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Job Summary
Provides complex customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration Division, North Dallas Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, and handling, preparing, and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules, and regulations. Work requires contact with governmental agencies, elected officials, and extensive contact with the public. Works under general supervision with moderate latitude for the use of initiative and independent judgment.
Essential Duties
- Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations.
- Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.
- Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.
- Reviews, processes, and routes mail. Tracks receipt and processing of documents.
- Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents.
- Enters information into databases and approves or rejects issuance of requested documents.
- Researches information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers.
- Maintains specialized expertise in TxDMV laws, rules, regulations, policies, and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters.
- Receives and processes customer applications and functions as cashier to collect and disperse fees.
- Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports.
- Participates in team meetings to contribute to the development of best practice procedures.
- May process customer apportioned registration in-person, by telephone and through the TxIRP online application.
- Travels up to 5% of the time by car (may include flying). May include overnight travel.
- May require working extended hours and some evenings and weekends, as needed.
- Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
- Performs other duties as assigned.
Marginal Duties
- May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs.
- May be required to stand for short periods of time to make copies/faxes etc.
- May be required to kneel for short periods of time to replace printing ink cartridges.
- May require walking short distances to and from copier, fax, and to retrieve inventory.
Qualifications
- Education: Graduation from high school or equivalent.
- Experience: Two (2) years' experience in a high-volume customer service or general office administration environment. Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.
- Registration, Certification, and/or Licensure: A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
Benefits
The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:
- Retirement Plan
- Paid Group Health Life Insurance for employees
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Longevity Pay
- Dental
- Vision
- Dependent Optional Life Insurance
- Voluntary ADD Insurance
- Dependent Health Life Insurance
- Health Dependent care flexible spending accounts
- Tuition Assistance Program
Qualified Employer
In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program.
Job Offers and Continuation of Employment are Contingent Upon:
- Proof of education and experience listed on the application
- Eligibility to work in the United States
- Satisfactory results from a pre-employment criminal history background check and driver's record check
- Compliance with Selective Service registration for males ages 18-25
- Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
Military Preference
If selected for the position the following must be provided for proof of military employment preference:
- Veteran must provide form DD 214
- Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Key skills/competency
- Customer Service
- Data Entry
- Communication
- Problem Solving
- Texas DMV Regulations
- Vehicle Titles and Registration
- Cash Handling
- Office Administration
- Public Interaction
- Attention to Detail
Skills & topics
- Customer Service Representative
- Customer Service
- TxDMV
- Texas Department of Motor Vehicles
- Vehicle Titles
- Registration
- Public Service
- Government Jobs
- Administrative Support
- Duncanville
- Dallas
- Texas
- Office Administration
- Data Entry
- Communication Skills
- Problem Solving
- Cashier
- PSLF
- Class C License
- High Volume Environment
How to get hired
- Tailor your resume: Highlight your 2+ years of high-volume customer service or office administration experience, ensuring dates are precise.
- Complete the application thoroughly: Ensure all sections of the online application and pre-screening questions are fully completed for consideration.
- Prepare for the interview: Be ready to discuss your experience in customer service, data handling, and problem-solving scenarios.
- Demonstrate attention to detail: Showcase your ability to manage sensitive information and adhere to state regulations.
Technical preparation
Review TxDMV vehicle title/registration laws.,Practice using databases and mainframe systems.,Familiarize yourself with cashiering procedures.,Understand office administration software.
Behavioral questions
Describe a complex customer service issue you resolved.,How do you handle sensitive and confidential information?,Tell me about a time you collaborated with others.,How do you manage multiple tasks and prioritize?
Frequently asked questions
- How can I apply for the Customer Service Representative III position at TxDMV?
- To apply for the Customer Service Representative III role at the Texas Department of Motor Vehicles (TxDMV), you must complete an online application through the CAPPS Career Section or WorkInTexas. Ensure your resume is detailed and includes all required information like employment history with start and end dates, education, licenses, and skills.
- What are the minimum qualifications for the TxDMV Customer Service Representative III job?
- The minimum qualifications for this role include a high school diploma or equivalent and at least two years of experience in a high-volume customer service or general office administration environment. A valid Class "C" driver's license is also required.
- Does TxDMV offer benefits for this Customer Service Representative III position?
- Yes, the State of Texas offers a comprehensive benefits package for its employees, which includes a retirement plan, paid group health and life insurance, paid holidays, vacation and sick leave, dental, vision, and tuition assistance.
- Is this Customer Service Representative III role eligible for Public Service Loan Forgiveness (PSLF)?
- Yes, the Texas Department of Motor Vehicles (TxDMV) is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program.
- What should I include on my resume for the Customer Service Representative III application?
- Your resume for the Customer Service Representative III position should be detailed and specific, including a full employment history with month and year for start and end dates, education, licenses, and relevant skills. This resume will be used for screening purposes.
- What is the work location for the Customer Service Representative III position?
- The Customer Service Representative III position is located at the South Dallas Regional Service Center, specifically at 562 East Wheatland Road, Duncanville, Texas 75116.
- Are there any special requirements for military veterans applying for this role?
- Yes, military veterans may receive preference. If selected, you must provide your DD 214 form for proof of military employment preference. Surviving spouses or orphans must provide DD 1300 or DD 214.