Service Engineer (Tours, Orléans, Bourges)
Tetra Pak · Puteaux, Île-de-France, France
- On site
- Full-time
- $70,000 / year
- Puteaux, Île-de-France, France
Job highlights
- Service Engineer for food processing equipment.
- Field-based role in France (Tours, Orléans, Bourges).
- Perform maintenance, troubleshooting, and installations.
- Train customer operators and technicians.
- Build strong customer relationships.
About the role
Service Engineer
At Tetra Pak, we are dedicated to making food safe and available everywhere, protecting food, people, and the planet. We touch millions of lives daily and are looking for passionate individuals to join us in this mission. We offer opportunities for you to reach your potential and make a significant impact.
Job Summary
Location: France (Tours, Orléans, Bourges)
Type: Full-time | Field-Based
As a Service Engineer at Tetra Pak, you will be the primary point of contact for our customers, delivering high-quality service and support. You will troubleshoot complex issues, train operators, and manage contract performance to ensure our equipment and customer relationships operate smoothly. Joining our Customer Service Operations team, you will maintain food processing and packaging equipment at customer facilities, contributing to the continuous operation of food production for millions globally.
What You Will Do
- Travel to customer sites to install, commission, and maintain Tetra Pak processing equipment or complete lines, including upgrades (process, automation, mechanical).
- Perform preventive and corrective maintenance, troubleshooting, and installations.
- Analyze technical issues and escalate when needed using standard operating procedures.
- Provide on-site production support and ensure operational efficiency.
- Train customer operators and maintenance technicians on equipment and processes.
- Prepare timely quality reports (technical assistance, maintenance, compliance).
- Ensure compliance with safety, food quality, and reporting standards, promoting a strong safety culture.
- Establish and maintain positive, ongoing customer relationships, including follow-up on concerns and proactive support.
- Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery.
- Maintain a clean, safe work environment in accordance with OHS and Tetra Pak safety regulations.
What We Believe You Have
- Technical education in electromechanics; automation is a plus.
- Minimum of 3 years of relevant experience in industrial installations, maintenance, and/or service work.
- Mechanical, electrical, and automation knowledge, including experience with PLCs (preferably Siemens, S7, TIA Portal).
- Proficient in MS Office and basic IT tools.
- Intermediate English (written and spoken).
- Valid Class B driving license.
- Ability to travel extensively (up to 90%, subject to market conditions).
- A proactive, customer-first mindset, with flexibility, team spirit, and commitment to customer satisfaction.
- Commitment to safety standards and promoting a safe working environment.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a global landscape.
- A culture that pioneers a spirit of innovation where industry experts drive visible results.
- An equal opportunity employment experience that values diversity and inclusion.
- Market-competitive compensation and benefits with flexible working arrangements.
Apply Now
If you are inspired to be part of our promise to protect what’s good, for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
Diversity, equity, and inclusion are integral to our operations. We foster an environment where everyone belongs, thrives, and has equal opportunities to grow and succeed. We embrace differences and celebrate the diversity that helps us connect with our customers and communities worldwide.
Key skills/competency
- Service Engineering
- Industrial Maintenance
- Troubleshooting
- Automation
- PLCs (Siemens, S7, TIA Portal)
- Customer Relationship Management
- Preventive Maintenance
- Corrective Maintenance
- Technical Support
- Field Service
Skills & topics
- Service Engineer
- Field Service
- Maintenance
- Troubleshooting
- Automation
- PLCs
- Electromechanics
- Industrial Equipment
- Customer Support
- France Jobs
How to get hired
- Tailor your resume: Highlight your 3+ years of industrial maintenance and service experience, emphasizing electromechanics, automation, and PLC knowledge (Siemens preferred).
- Showcase your skills: Detail your experience with troubleshooting, preventive/corrective maintenance, and customer training in your application.
- Demonstrate readiness to travel: Clearly state your ability and willingness to travel extensively (up to 90%) for this field-based role.
- Emphasize customer focus: Express your proactive, customer-first mindset, team spirit, and commitment to safety in your cover letter and interview.
- Prepare for technical interviews: Be ready to discuss your practical experience with mechanical, electrical, and automation systems, particularly PLCs.
Technical preparation
Review PLC programming (Siemens S7, TIA Portal).,Practice troubleshooting mechanical/electrical issues.,Study Tetra Pak equipment manuals.,Understand automation systems.
Behavioral questions
Describe a challenging customer interaction.,How do you prioritize tasks when traveling?,Share an example of proactive problem-solving.,How do you ensure safety in your work?
Frequently asked questions
- What is the primary responsibility of a Service Engineer at Tetra Pak?
- The primary responsibility of a Service Engineer at Tetra Pak is to deliver high-quality service to customers by installing, commissioning, maintaining, and troubleshooting Tetra Pak processing and packaging equipment at their facilities. This includes providing technical support, training operators, and building strong customer relationships.
- What technical education and experience are required for the Service Engineer role?
- A technical education in electromechanics is required, with automation being a plus. A minimum of 3 years of relevant experience in industrial installations, maintenance, and/or service work is necessary. You should have mechanical, electrical, and automation knowledge, including experience with PLCs (preferably Siemens, S7, TIA Portal).
- Is extensive travel expected for this Service Engineer position?
- Yes, extensive travel is expected for this Service Engineer position, with the ability to travel up to 90% of the time, subject to market conditions. This role is field-based and requires regular visits to customer sites.
- What language skills are needed for the Service Engineer role in France?
- Intermediate English proficiency (written and spoken) is required for the Service Engineer role. While the role is based in France, Tetra Pak operates globally, necessitating English for communication.
- How does Tetra Pak support diversity and inclusion for Service Engineers?
- Tetra Pak is committed to diversity, equity, and inclusion, providing an environment where everyone feels they belong and has equal opportunities to grow and succeed. They value differences and celebrate the diversity that helps them connect with customers and communities worldwide.
- What kind of career development opportunities does Tetra Pak offer Service Engineers?
- Tetra Pak offers a variety of exciting challenges with ample opportunities for development and training in a truly global landscape. They foster a culture of innovation where experts drive visible results, supporting professional growth within the company.