Service Engineer

Service Engineer

At Tetra Pak, we are dedicated to making food safe and available everywhere, protecting food, people, and the planet. We touch millions of lives daily and are looking for passionate individuals to join us in this mission. We offer opportunities for you to reach your potential and make a significant impact.

Job Summary

Location: France (Tours, Orléans, Bourges) Type: Full-time | Field-Based

As a Service Engineer at Tetra Pak, you will be the primary point of contact for our customers, delivering high-quality service and support. You will troubleshoot complex issues, train operators, and manage contract performance to ensure our equipment and customer relationships operate smoothly. Joining our Customer Service Operations team, you will maintain food processing and packaging equipment at customer facilities, contributing to the continuous operation of food production for millions globally.

What You Will Do

• Travel to customer sites to install, commission, and maintain Tetra Pak processing equipment or complete lines, including upgrades (process, automation, mechanical).
• Perform preventive and corrective maintenance, troubleshooting, and installations.
• Analyze technical issues and escalate when needed using standard operating procedures.
• Provide on-site production support and ensure operational efficiency.
• Train customer operators and maintenance technicians on equipment and processes.
• Prepare timely quality reports (technical assistance, maintenance, compliance).
• Ensure compliance with safety, food quality, and reporting standards, promoting a strong safety culture.
• Establish and maintain positive, ongoing customer relationships, including follow-up on concerns and proactive support.
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery.
• Maintain a clean, safe work environment in accordance with OHS and Tetra Pak safety regulations.

What We Believe You Have

• Technical education in electromechanics; automation is a plus.
• Minimum of 3 years of relevant experience in industrial installations, maintenance, and/or service work.
• Mechanical, electrical, and automation knowledge, including experience with PLCs (preferably Siemens, S7, TIA Portal).
• Proficient in MS Office and basic IT tools.
• Intermediate English (written and spoken).
• Valid Class B driving license.
• Ability to travel extensively (up to 90%, subject to market conditions).
• A proactive, customer-first mindset, with flexibility, team spirit, and commitment to customer satisfaction.
• Commitment to safety standards and promoting a safe working environment.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a global landscape.
• A culture that pioneers a spirit of innovation where industry experts drive visible results.
• An equal opportunity employment experience that values diversity and inclusion.
• Market-competitive compensation and benefits with flexible working arrangements.

Apply Now

If you are inspired to be part of our promise to protect what’s good, for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

Diversity, equity, and inclusion are integral to our operations. We foster an environment where everyone belongs, thrives, and has equal opportunities to grow and succeed. We embrace differences and celebrate the diversity that helps us connect with our customers and communities worldwide.

Key skills/competency

• Service Engineering
• Industrial Maintenance
• Troubleshooting
• Automation
• PLCs (Siemens, S7, TIA Portal)
• Customer Relationship Management
• Preventive Maintenance
• Corrective Maintenance
• Technical Support
• Field Service