IT Manager

About Testlio

Testlio’s fully managed crowdsourced testing platform, powered by our proprietary intelligence technology - LeoAI EngineTM, integrates expert, on-demand testers directly into your release process. Ship faster and more confidently with global coverage across 600,000+ devices, 800+ payment methods, 150+ countries, and 100+ languages. To learn more, visit www.testlio.com.

The Role: IT Manager

We’re looking for an experienced IT Manager to lead our IT operations and team, partnering closely with the business to deliver reliable, scalable technology outcomes. This role suits someone who enjoys balancing people leadership, stakeholder engagement, and practical delivery — and is ready to step into broader strategic influence.

Why You'll Love This Job

• You will have the opportunity to work with a small, dynamic team tasked with a blend of solving interesting problems with automations / integrations while being part of IT governance decision-making.
• We have a hands-on attitude with a bias towards action. The distance between idea and execution is minimal.
• Have the freedom to bring your experiences and ideas to the table, and let's see how we can make it happen.
• Being able to work remotely gives a great opportunity for work-life balance.

Why You'll Love Being Part of Testlio

• Great Culture: Testlio is a female-founded company, and half of our team identifies as women. We’re proud of our inclusive, purpose-driven culture where people genuinely enjoy collaborating. As part of our team (we call ourselves TestLions), you’ll help create exceptional digital experiences for our customers, while also contributing to our freelance network.
• Remote Work: Our culture is built around remote work. We’ve created systems to allow us to successfully work together asynchronously as a fully remote and globally distributed team. Testlio provides the tools and guidance for everyone to succeed in their careers in a fully remote setting. Our working style encourages everyone to make decisions, communicate effectively, and work at a sustainable pace.
• Investment in You: Your growth and well-being matter to us. You’ll have flexible paid time off—including national holidays, personal days, and sick days—plus stock options so you can grow with Testlio. We also provide a $300 annual learning stipend to support your personal and professional development.
• Winning Business: Testlio is growing, profitable, and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based. Several of our largest clients have been with us for 7+ years, and many spend $500K+/year with Testlio.

What Your Day Would Look Like as an IT Manager

• Lead and develop high-performing IT principles and processes.
• Create a collaborative, accountable team culture.
• Partner with Business Operations to understand needs and priorities.
• Translate business requirements into practical IT solutions.
• Oversee IT operations, service delivery, and incident management.
• Drive continuous improvement across systems, processes, and ways of working.
• Contribute to IT strategy, risk management, and technology roadmaps.
• Communicate clearly with technical and non-technical audiences.
• Manage Testlio Tool stack.

What You Need to Succeed

Technical Skills

• Hands-on experience administering and supporting Google Workspace (e.g., user management, permissions, troubleshooting, automation).
• Practical experience using Jira and Confluence to manage projects, workflows, and documentation.
• Ability to write and maintain scripts in JavaScript and/or Python to automate processes or solve technical challenges.
• Experience building, deploying, or maintaining containerized environments (Docker experience preferred).

Management & Governance Experience

• Experience implementing or maintaining IT governance practices (policies, risk management, compliance).
• Experience managing a portfolio of IT initiatives, including prioritization and tracking against business goals.
• Vendor management experience (evaluating vendors, managing contracts, monitoring performance).
• Experience supporting audits and maintaining internal controls and documentation.

Human Skills

• Strong communication skills and the ability to explain complex ideas simply.
• Proven ability to influence without relying on authority.
• Sound judgment and confidence in making decisions in ambiguous situations.
• Accountability, ownership, and follow-through.
• Calmness and resilience under pressure.
• Experience leading or managing IT teams.
• Strong understanding of IT service delivery and operations.
• Experience working closely with business stakeholders.
• Ability to balance delivery, people leadership, and longer-term improvement.
• Experience contributing to IT strategy or continuous improvement initiatives (senior level).

Application Process

At Testlio, we aim to hire individuals who are excited about their role, thrive in a fully remote environment, and have strong long-term potential with our team. Because we are a fully distributed company, our interview process includes conversations with several team members so you can get a well-rounded understanding of the role, the people you’ll work with, and how we collaborate. As a result, our interview process typically takes 3–4 weeks to complete.

Interview Process

1. Application
2. Recruiter interview
3. TestGorilla assessment
4. 2 Team and Stakeholder interviews
5. Reference checks
6. Offer & background check

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. For more information, see the DEI section of our website.

Key skills/competency

• IT Operations Management
• Google Workspace Administration
• Jira & Confluence
• Python/JavaScript Scripting
• Docker/Containerization
• IT Governance & Compliance
• Vendor Management
• Team Leadership
• Stakeholder Engagement
• IT Strategy