Associate - IT Operations
Tessell · Bengaluru, Karnataka, India
- On site
- Full-time
- $85,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Manage IT operations and service desk functions.
- Administer identity and access management systems.
- Support systems administration and network infrastructure.
- Execute IT projects and collaborate globally.
- Ensure compliance and support audits.
About the role
IT Operations & Service Management
Act as the primary point of contact for all technical issues via Jira Service Management (ITSM). Maintain and optimize ITIL-based workflows (Incident, Request, and Asset Management). Coordinate with the Procurement & HR team for hardware procurement, inventory tracking, and global logistics for remote/in the office employees.Identity & Access Management (IAM)
Familiar with the working of Okta, including SSO integrations, MFA enforcement, and group-based access control/RBAC & SCIM integrations for app downstreaming. Execute seamless Employee Lifecycle Management: automating onboarding (provisioning) and offboarding (deprovisioning) to ensure "Zero Trust" security. Perform regular access audits, as guided by the IT Lead, to ensure compliance with security policies.Systems Administration
Requires administrative knowledge of directory services (Entra, Okta, etc.). Manage the administration of the various tools used by the organization for daily operations. Must have fair understanding of the Endpoint Management tools (Jamf, Jumpcloud, Rippling, etc). Strengthen and enforce policies within the Google Workspace (GWS) Security stack.Network Support
Provide strong troubleshooting knowledge for office networking, VPNs, and IT assets, including conferencing hardware (A/V), Laptops, Cameras, and Printer, etc.Projects
Execute project rollouts initiated by the IT team, ensuring alignment with the IT Projects roadmap. Collaborate with global teams to implement new technologies that match evolving business needs under the IT Head's guidance. Act as a proactive partner to the IT Helpdesk for org-wide hardware deployments. Generate timely reporting and data representation for IT Operations. Support GRC (Governance, Risk, and Compliance) activities, such as evidence collection during audits (ISO, SOC2, etc.). Execute the implementation of new systems, applications, and technologies under IT Head's supervision.Key Skills/Competency
IT Operations, Service Management, ITIL, Jira Service Management, Identity and Access Management, Okta, Google Workspace, Systems Administration, Network Support, Project Execution.Skills & topics
- IT Operations
- Associate
- IT Support
- Service Management
- ITIL
- Jira Service Management
- IAM
- Okta
- Google Workspace
- Systems Administration
- Network Support
- Project Management
- Compliance
- macOS
- Windows
- Automation
How to get hired
- Tailor your resume: Highlight your experience with Okta, Jira Service Management, and ITIL best practices, aligning with the IT Operations Associate role.
- Showcase automation skills: Emphasize your automation mindset and experience with scripting or workflow tools relevant to IT Operations.
- Demonstrate technical proficiency: Detail your knowledge of macOS, Windows, Google Workspace, and network troubleshooting in your application.
- Prepare for technical questions: Be ready to discuss your experience with IAM, ITSM, and systems administration during the interview process.
- Research Tessell's culture: Understand their focus on innovation and remote work to align your answers with their values.
Technical preparation
Master Okta for SSO, MFA, and SCIM.,Practice Jira Service Management workflows.,Learn GWS and Office 365 administration.,Get hands-on with macOS/Windows deployment.
Behavioral questions
Describe handling a critical IT incident.,How do you automate repetitive tasks?,How do you explain technical issues simply?,How do you adapt to changing IT landscapes?
Frequently asked questions
- What are the primary responsibilities for an IT Operations Associate at Tessell?
- The IT Operations Associate at Tessell will primarily handle technical issue resolution via Jira Service Management, maintain ITIL-based workflows, manage identity and access (Okta), perform systems administration, provide network support, and execute IT projects. This role is crucial for ensuring smooth IT operations and security.
- What specific IAM tools is Tessell looking for in an IT Operations Associate candidate?
- Tessell is specifically looking for candidates with deep familiarity with Okta, including SSO integrations, MFA enforcement, RBAC, and SCIM integrations. Experience with Google Workspace workflows is also a significant plus for this IT Operations Associate position.
- Does Tessell prefer candidates with experience in specific endpoint management tools for the IT Operations Associate role?
- Yes, Tessell is looking for candidates with a fair understanding of endpoint management tools such as Jamf, Jumpcloud, or Rippling. This is a key requirement for the Systems Administration aspect of the IT Operations Associate role.
- What level of experience is required for the IT Operations Associate position at Tessell?
- Tessell requires 3-5 years of dedicated experience in a similar IT Support or IT Operations role, preferably within a fast-paced environment, for their IT Operations Associate position.
- How does Tessell approach employee onboarding and offboarding for IT Operations Associate roles?
- Tessell emphasizes seamless Employee Lifecycle Management, automating onboarding (provisioning) and offboarding (deprovisioning) to ensure "Zero Trust" security. The IT Operations Associate will play a key role in executing these processes.
- What kind of network support is expected from an IT Operations Associate at Tessell?
- The IT Operations Associate is expected to provide strong troubleshooting knowledge for office networking, VPNs, and various IT assets. This includes support for conferencing hardware (A/V), laptops, cameras, and printers.
- Does Tessell encourage an automation mindset for the IT Operations Associate role?
- Absolutely. Tessell is looking for candidates with a strong inclination for automation, actively seeking ways to automate manual processes using tools like Okta Workflows, scripting, and AI-based workflow creations for their IT Operations Associate position.