Service Manager @ Tesla
placeEncinitas, CA
attach_money $140,000
businessOn Site
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
******* @tesla.com
Recommended after applying
Job Details
About the Service Manager Role
At Tesla, our Service Managers are the front-line leaders of our service operation. They serve as brand ambassadors, manage day-to-day operations, and develop team members to reach their full potential. This role is key to accelerating the world’s transition to sustainable energy.
What You'll Do
- Exceed customer expectations and monitor service trends.
- Develop standards and processes to elevate service experience.
- Lead by example and prioritize team success and growth.
- Oversee service center performance including safety, quality, and efficiency.
- Utilize Lean techniques and other methodologies to optimize operations.
- Manage daily operations with a focus on productivity and revenue goals.
What You'll Bring
- Bachelor’s Degree or equivalent experience.
- Prior leadership experience in a service-focused industry.
- Experience managing diverse teams and complex processes.
- Proven track record in leading field or technical repair teams.
- Valid driver’s license is required.
Benefits
Competitive pay, cash and stock awards along with comprehensive benefits including medical, dental, vision, 401(k), employee stock purchase, life and disability insurance, and additional perks such as childcare support, commuter benefits, and employee discounts.
Key skills/competency
- Leadership
- Operations
- Customer service
- Process improvement
- Lean methodology
- Team development
- Analytical skills
- Problem-solving
- Financial acumen
- Technical aptitude
How to Get Hired at Tesla
🎯 Tips for Getting Hired
- Tailor your resume: Highlight leadership and service operations skills.
- Showcase relevant experience: Include Lean and process improvement.
- Research Tesla: Understand their mission and values.
- Prepare for interviews: Practice situational and technical questions.
📝 Interview Preparation Advice
Technical Preparation
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Review process improvement methodologies.
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Study Lean and operational techniques.
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Practice analyzing service metrics.
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Refresh technical problem-solving skills.
Behavioral Questions
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Describe a leadership challenge handled.
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Explain team conflict resolution experiences.
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Provide examples of customer service excellence.
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Share experiences adapting under pressure.
Frequently Asked Questions
What qualifications does Tesla seek for the Service Manager role?
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How important is Lean methodology experience at Tesla?
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What type of teams will the Service Manager at Tesla lead?
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Are automotive industry experts required for Tesla Service Manager?
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What are Tesla's expectations regarding customer service for this role?
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