Service Manager

About the Service Manager Role

At Tesla, our Service Managers are the front-line leaders of our service operation. They serve as brand ambassadors, manage day-to-day operations, and develop team members to reach their full potential. This role is key to accelerating the world’s transition to sustainable energy.

What You'll Do

• Exceed customer expectations and monitor service trends.
• Develop standards and processes to elevate service experience.
• Lead by example and prioritize team success and growth.
• Oversee service center performance including safety, quality, and efficiency.
• Utilize Lean techniques and other methodologies to optimize operations.
• Manage daily operations with a focus on productivity and revenue goals.

What You'll Bring

• Bachelor’s Degree or equivalent experience.
• Prior leadership experience in a service-focused industry.
• Experience managing diverse teams and complex processes.
• Proven track record in leading field or technical repair teams.
• Valid driver’s license is required.

Benefits

Competitive pay, cash and stock awards along with comprehensive benefits including medical, dental, vision, 401(k), employee stock purchase, life and disability insurance, and additional perks such as childcare support, commuter benefits, and employee discounts.

Key skills/competency

• Leadership
• Operations
• Customer service
• Process improvement
• Lean methodology
• Team development
• Analytical skills
• Problem-solving
• Financial acumen
• Technical aptitude