Service Manager @ Tesla
placeSurrey, BC
attach_money $120,000
businessOn Site
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
****** @tesla.com
Recommended after applying
Job Details
About the Role
Tesla is seeking a Service Manager to lead its service operations. In this role, you will act as a brand ambassador by delivering exceptional customer experiences, managing day-to-day operations, and developing your team.
What You'll Do
- Exceed customer expectations and monitor service trends
- Develop and implement standards to improve service experience
- Lead by example and mentor team members
- Improve service center performance in safety, quality, and efficiency
- Manage business metrics, productivity, quality, and revenue
- Excel in high-pressure situations with strong analytical and problem-solving skills
- Advocate for the best interests of both Tesla and its customers
What You'll Bring
- Bachelor’s Degree or equivalent experience
- Proven leadership experience in a service-focused industry
- Experience managing diverse teams within fast-paced environments
- Strong background in leading field, technical repair, or manufacturing teams
- Experience with Lean or similar process improvement techniques
- Valid driver’s license
Key Skills/Competency
Service Leadership, Customer Service, Operations, Lean, Team Management, Process Improvement, Problem-Solving, Analytical, Mentoring, Efficiency
How to Get Hired at Tesla
🎯 Tips for Getting Hired
- Customize your resume: Emphasize service and leadership experience.
- Research Tesla: Understand their mission and culture.
- Prepare metrics: Highlight achievements in operations and cost management.
- Practice interviews: Focus on customer service and team leadership questions.
📝 Interview Preparation Advice
Technical Preparation
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Review Lean manufacturing techniques.
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Brush up on operational metrics analysis.
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Practice budget and cost management.
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Familiarize with technical service tools.
Behavioral Questions
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Describe a time you led under pressure.
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Share how you solved an operational challenge.
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Explain your approach to team mentoring.
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Discuss handling unexpected customer issues.
Frequently Asked Questions
What experience does Tesla expect for a Service Manager role?
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How important is Lean process experience for Tesla Service Manager?
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What leadership qualities should a Tesla Service Manager demonstrate?
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How does Tesla evaluate customer service skills for a Service Manager?
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What are Tesla's priorities in service center performance?
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