Service Manager
@ Tesla

Surrey, BC
$120,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXX****** @tesla.com
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Job Details

About the Role

Tesla is seeking a Service Manager to lead its service operations. In this role, you will act as a brand ambassador by delivering exceptional customer experiences, managing day-to-day operations, and developing your team.

What You'll Do

  • Exceed customer expectations and monitor service trends
  • Develop and implement standards to improve service experience
  • Lead by example and mentor team members
  • Improve service center performance in safety, quality, and efficiency
  • Manage business metrics, productivity, quality, and revenue
  • Excel in high-pressure situations with strong analytical and problem-solving skills
  • Advocate for the best interests of both Tesla and its customers

What You'll Bring

  • Bachelor’s Degree or equivalent experience
  • Proven leadership experience in a service-focused industry
  • Experience managing diverse teams within fast-paced environments
  • Strong background in leading field, technical repair, or manufacturing teams
  • Experience with Lean or similar process improvement techniques
  • Valid driver’s license

Key Skills/Competency

Service Leadership, Customer Service, Operations, Lean, Team Management, Process Improvement, Problem-Solving, Analytical, Mentoring, Efficiency

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How to Get Hired at Tesla

🎯 Tips for Getting Hired

  • Customize your resume: Emphasize service and leadership experience.
  • Research Tesla: Understand their mission and culture.
  • Prepare metrics: Highlight achievements in operations and cost management.
  • Practice interviews: Focus on customer service and team leadership questions.

📝 Interview Preparation Advice

Technical Preparation

Review Lean manufacturing techniques.
Brush up on operational metrics analysis.
Practice budget and cost management.
Familiarize with technical service tools.

Behavioral Questions

Describe a time you led under pressure.
Share how you solved an operational challenge.
Explain your approach to team mentoring.
Discuss handling unexpected customer issues.

Frequently Asked Questions