Service Advisor

About the Role

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

What You'll Do

• Answer phone calls, emails, and drive ins to address any customer concern with the highest level of response and attention.
• Return missed phone calls and emails in no less than 5 minutes.
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Dealer Management System. Attention to detail critical.
• Conduct transactions with system; walk customers through correction and provide summary.
• Communicate estimated completion time, regular updates, and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.

What You'll Bring

• Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles.
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
• Understanding of basic automotive techniques related to repair and servicing of automobiles.
• The successful candidate will be required to support projects in all Canadian provinces and communicate daily primarily in English with staff and clients outside of Quebec.
• Ability to use Dealer Management System(s), Outlook, and MS Office.
• Must maintain a valid Class 5, G or G2 driver’s license for Canada.

Key skills/competency

Service Advisor, Customer Service, Automotive Repair, Vehicle Maintenance, Technical Acumen, Dealer Management System, Customer Interaction, EV Technology, Problem Resolution, Communication Skills