Conseiller au Service | Service Advisor
Tesla · Montreal, QC
- On site
- Full-time
- CA$65,000 / year
- Montreal, QC
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Job highlights
- Advise customers on vehicle service needs.
- Handle customer inquiries via phone and email.
- Record vehicle issues accurately in the system.
- Communicate service updates and timelines.
- Coordinate vehicle preparation before delivery.
About the role
About the Role
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.What You'll Do
- Answer phone calls, emails, and drive ins to address any customer concern with the highest level of response and attention.
- Return missed phone calls and emails in no less than 5 minutes.
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
- Accurately record issues and data into Dealer Management System. Attention to detail critical.
- Conduct transactions with system; walk customers through correction and provide summary.
- Communicate estimated completion time, regular updates, and follow through on each customer vehicle.
- Coordinate the detail of every vehicle prior to delivery.
What You'll Bring
- Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles.
- Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
- Understanding of basic automotive techniques related to repair and servicing of automobiles.
- The successful candidate will be required to support projects in all Canadian provinces and communicate daily primarily in English with staff and clients outside of Quebec.
- Ability to use Dealer Management System(s), Outlook, and MS Office.
- Must maintain a valid Class 5, G or G2 driver’s license for Canada.
Key skills/competency
Service Advisor, Customer Service, Automotive Repair, Vehicle Maintenance, Technical Acumen, Dealer Management System, Customer Interaction, EV Technology, Problem Resolution, Communication SkillsSkills & topics
- Service Advisor
- Customer Service
- Automotive
- Vehicle Maintenance
- EV Technology
- Tesla
- Canada
- Dealership
- Client Relations
- Technical Support
How to get hired
- Tailor your resume: Highlight customer service and automotive technical skills.
- Showcase relevant experience: Detail your work with Dealer Management Systems and EV technology.
- Emphasize communication: Provide examples of clear customer interaction and problem resolution.
- Prepare for technical questions: Be ready to discuss automotive repair and maintenance knowledge.
- Demonstrate customer focus: Articulate your ability to provide a high level of customer service.
Technical preparation
Study Tesla's EV technology and service procedures.,Practice using Dealer Management System simulations.,Review common automotive repair and maintenance topics.,Familiarize yourself with diagnostic tools and equipment.
Behavioral questions
Describe a time you handled a difficult customer.,How do you prioritize multiple customer requests?,How do you ensure accuracy in your work?,How do you stay updated on new automotive technology?
Frequently asked questions
- What are the key responsibilities of a Service Advisor at Tesla?
- As a Service Advisor at Tesla, you will be the primary point of contact for customers regarding their vehicle service needs. This involves addressing concerns via phone, email, and in-person, accurately documenting issues, communicating repair timelines and updates, and ensuring vehicles are ready for delivery. You'll also be responsible for accurately recording data in the Dealer Management System.
- What technical skills are required for the Service Advisor role at Tesla?
- The Service Advisor role requires a strong technical acumen related to vehicle maintenance and repair. This includes knowledge of automotive methods, techniques, parts, tools, and materials. Experience with hand power tools, shop tools, and automotive/electrical test equipment is also important. While you don't fix the cars directly, understanding the technical aspects helps in communicating effectively with technicians and customers.
- What kind of customer service experience does Tesla look for in a Service Advisor?
- Tesla seeks candidates who can provide a high level of customer service. This means having excellent communication and interpersonal skills, being responsive to customer inquiries (returning calls/emails promptly), and effectively guiding customers through the service process. The ability to handle customer concerns with a high level of response and attention is crucial.
- Is experience with a Dealer Management System (DMS) necessary for a Tesla Service Advisor?
- Yes, experience with Dealer Management System(s) is required for the Service Advisor position at Tesla. Accurate recording of issues and data into the DMS is a critical part of the role, demonstrating the importance of attention to detail in this aspect of the job.
- Does Tesla require a specific driver's license for the Service Advisor position?
- Yes, Tesla requires a valid Class 5, G, or G2 driver's license for Canada for the Service Advisor position. This is a necessary qualification for the role.
- What is the typical work arrangement for a Service Advisor at Tesla?
- Based on the job description, the Service Advisor role appears to be primarily on-site, as it involves direct customer interaction, coordination of vehicle details, and working within a service center environment. While some communication might be remote, the core duties suggest a physical presence is necessary.