Customer Delivery Driver

About the Role

As a Customer Delivery Driver for Tesco, you'll be the friendly face of our brand out on the road, delivering groceries from Lands' End to John O'Groats. This role is about much more than just driving; it's about providing exceptional customer service with a smile, helping others, and interacting with various customers in their homes every day. It's a hands-on, physical role full of variety, where no two shifts are ever the same. While you'll often feel like your own boss making deliveries, a supportive team of Managers and colleagues is always available at base. We offer a minimum of 16 guaranteed hours each week, with opportunities for fewer (minimum 12) if desired. Flexibility is supported, so if your availability closely matches the windows advertised, we encourage you to apply.

The hourly rate starts from £13.35, increasing to £14.56 for stores within the M25, with additional payments potentially applying based on location.

Availability Window

• Mon: 09:00:00 - 19:00:00
• Wed: 09:00:00 - 19:00:00
• Thu: 08:00:00 - 18:00:00
• Fri: 19:00:00 - 23:00:00
• Sat: 18:00:00 - 22:00:00

Your contracted hours will be scheduled within these times, and you'll receive 3 weeks' notice of your exact shifts.

You will be responsible for

• Ensuring your van and trays are clean, tidy, and organised.
• Leaving the back yard clean, tidy, and free of rubbish, picking up litter as seen.
• Washing trays as part of the tray wash process.
• Loading the van and checking it for roadworthiness.
• Communicating order changes, short code items, and substitutions to customers, offering refunds for any dissatisfaction.
• Handling products and deliveries with utmost care.
• Explaining that customers will not be charged extra for substitutions.
• Delivering within the customer's specified time slot.
• Calling customers if arriving early.
• Contacting the store/centre if running 30 or more minutes late.

You will need

• The ability to build relationships with colleagues to foster team spirit.
• A warm and welcoming approach in interactions with customers and colleagues, taking time to understand them and express gratitude.
• Readiness to respond quickly to changing customer needs and embrace operational changes.
• An energetic and driven mindset to exceed expectations, balancing work and personal life.
• A willingness to share ideas for store improvement with Managers and colleagues.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) held for at least 12 months with no more than 3 penalty points.

What's in it for you?

• Holiday allowance starting at 20 days plus a personal day, increasing to 22 days after 12 months (plus Bank holidays).
• Opportunity to request flexible working from day one.
• 10% off and 15% at pay day weekends with your Colleague Clubcard (save up to £2,000 a year), with an additional card for family.
• Access to free wellbeing services and resources.
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
• Flexible benefits to suit your needs, from discounts and shares to cycle-to-work schemes.
• Uniform provided and supportive policies for life's moments.
• Access to colleague networks fostering inclusivity and diversity.

About Us

Tesco's vision is to be every customer's favourite way to shop, with a core purpose of 'Serving our customers, communities and planet a little better every day'. We are committed to acting as a responsible and sustainable business. Diversity, equity, and inclusion are central to Tesco, ensuring everyone feels represented and can be themselves at work. We welcome discussions about flexible working to accommodate various lifestyles and life stages. Tesco is proud to be a Disability Confident Leader, committed to an inclusive and accessible recruitment process.

Key skills/competency

• Customer Service Excellence
• Safe Driving Practices
• Time Management
• Communication Skills
• Team Collaboration
• Attention to Detail
• Problem Solving
• Flexibility
• Product Handling
• Navigational Skills