Cafe Team Leader

About the Cafe Team Leader Role at Tesco

We’re looking for a Cafe Team Leader to join one of Tesco's Cafés, offering a friendly, fast-paced environment. This role is perfect for someone with a passion for excellent customer service, a proactive 'can-do' attitude, and strong collaboration skills, essential for smooth everyday operations. You will have the opportunity to develop your skills and experience across a wide range of responsibilities.

Key duties include supporting the Manager in meeting business and financial goals, coaching, developing, and training team members, and consistently demonstrating impeccable customer service. Tesco supports its team with a comprehensive benefits package, including flexible working options, personalized development and training, and numerous opportunities for career progression. You'll be part of an inclusive workplace where authenticity is valued.

Please note that applicants must be 18 or over to apply for this role.

Key Responsibilities

• Maintain operational and safety standards for smooth cafe operations.
• Ensure strict adherence to all food safety and hygiene regulations.
• Lead by example, consistently providing an excellent customer experience.
• Manage cafe opening and closing procedures, overseeing full operations in the Manager’s absence.
• Recognize and celebrate team members for their outstanding service contributions.
• Master the menu and train the team to do the same, ensuring product knowledge.
• Optimize staff placement to boost sales and enhance efficiency.
• Deliver essential Health & Safety and Food Safety training to team members.
• Support the Cafe Manager with ongoing colleague coaching and development.
• Proactively seek and implement improvements to customer service.
• Foster an inclusive environment where colleagues feel respected, valued, and safe.

What You'll Need

• A solid background in hospitality, with demonstrable Team or Shift Leader experience.
• A genuine passion for providing excellent customer service.
• Strong knowledge of Health & Safety and Food Safety protocols.
• Effective communication skills for clear and constructive interactions.
• Ability to multitask efficiently and adapt to changing priorities in a dynamic environment.
• Confidence in using your initiative to identify and implement improved ways of working.

Benefits of Working at Tesco

Beyond a fantastic work-life balance, Tesco offers excellent benefits designed to make The Cafe a great place to work, including:

• Colleague Clubcard after 3 months service: 10% discount, increasing to 15% after every payday for four days, applicable to most Tesco purchases.
• Ability to request flexible working arrangements from day one.
• Retirement savings plan for your financial future.
• Life Assurance coverage.
• Access to free wellbeing services, offering resources to support mind, body, and life.
• An exclusive deals and discounts website for savings on everyday purchases, family treats, dining out, and utility bills.
• Uniform provided, with policies to support you through all of life’s moments.
• Holiday starting at 28 days (including Bank Holidays).
• Access to colleague networks promoting diversity and inclusion.

About Tesco Cafes

With 329 Cafes across the country, Tesco's teams work diligently to ensure the highest standards of customer experience and service. Every day brings new challenges and opportunities. Tesco Cafes are known for their genuine family feel, making them a true 'Place to Get On'.

Tesco Cafe prides itself on an inclusive culture where everyone is welcome and can be their authentic self. We celebrate diversity and aim to build a workforce that mirrors our diverse customer base, both in the UK and globally. We encourage a wide range of applicants from all backgrounds, offering various working patterns.

Tesco understands that life is different for everyone and welcomes discussions about flexible working throughout the application process. We are a Disability Confident Leader, committed to an inclusive and accessible recruitment process.

Key Skills/Competency

• Customer Service
• Team Leadership
• Food Safety
• Hygiene Standards
• Operational Management
• Staff Training
• Communication
• Multitasking
• Initiative
• Hospitality Management
• Sales Optimization
• Compliance