IT Support Technician

IT Support Technician at Terraformation

Terraformation is dedicated to reversing climate change by restoring native forests globally. We develop and deliver technical solutions to overcome key challenges in native forest restoration for our partners and customers. In this role, the IT Support Technician will provide essential technical solutions and support to all internal teams, directly contributing to Terraformation's overarching mission. Our Information Technology team aims to enhance and streamline processes through technology, enabling employees to work more effectively. With a distributed workforce spanning nearly all time zones, the technologies and processes we implement are critical to our collective success.

Location: Remote; EST preferred

Salary: $70,000 - $90,000, plus equity (depending on location and experience)

Responsibilities

• Answer incoming support requests regarding software, services, hardware, or networking issues promptly.
• Manage and track the ticketing system, ensuring all employees receive timely updates on their support requests.
• Document processes, solutions, or problems in a way that helps the Information Technology team scale solutions across the company.
• Notify direct leadership regarding recurring issues or patterns of problems within the environment; actively seek solutions to systemic issues, and present proposed solutions to the team for implementation.
• Escalate issues to the appropriate team member when necessary.
• Maintain the confidentiality and privacy of employee and company-sensitive data.
• Perform assigned tasks promptly with accuracy, efficiency, and empathy.

Minimum Qualifications

• High school degree or equivalent required, or a combination of education and experience that provides equivalent knowledge and expertise.
• At least 2 years of experience providing IT support to an organization.
• Excellent written and verbal communication skills.
• Experience providing technical support and solutions to customers.
• Ability to think critically about problems and solve them independently.
• Knowledge of IT systems.
• Excellent time management skills.

Preferred Qualifications

• Experience managing IT systems, including Google Workspace, Google Docs Suite, Microsoft Azure AD & Office 365, AWS, Cloud storage solutions (Google Drive, Dropbox, Google Cloud Platform, AWS/S3), Single Sign On and Identity Management, and Email & Chat services administration.
• Customer Service training or certification.

About Terraformation

Terraformation is committed to addressing climate change through the power of native forest restoration. Our portfolio of high-quality projects is designed to restore forests that will remove high quantities of carbon, renew ecosystems, enhance biodiversity, and create sustainable long-term community income and benefits. Our project teams have planted over 5 million biodiverse and native trees, restored nearly 2,000 hectares, and supported 68 forestry projects across 18 countries.

Our innovative approach not only equips local forestry teams with training, technology, and access to capital, but also empowers businesses to be a part of the solution to climate change. By funding our projects, businesses can directly address climate change, meet climate and net zero commitments, and enhance corporate sustainability initiatives.

Terraformation’s mission-driven global team, which includes experts in forestry science, carbon markets, operations management, and project finance, demonstrates how diverse backgrounds drive innovation and create significant impact.

Learn more at terraformation.com

We are an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We will consider qualified applicants with criminal histories in a manner consistent with applicable laws, including the Los Angeles Fair Chance Initiative for Hiring, where relevant.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key skills/competency

• IT Support
• Technical Troubleshooting
• Ticketing System Management
• Google Workspace
• Microsoft Azure AD
• Cloud Storage Solutions
• Customer Service
• Networking Support
• Hardware Support
• System Administration