Implementation Manager
Tenacy
Job Overview
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Job Description
About the Implementation Manager Role at Tenacy
As an Implementation Manager at Tenacy, you will be crucial in integrating our SaaS solution, which is revolutionizing cyber risk management. Your primary mission is to guide clients through platform adoption, configuration, and successful use. You will engage with C-levels and cybersecurity experts, managing client deployments and actively improving our onboarding processes for efficiency, predictability, and scalability. Your role is central to the success of our client projects.
Your Responsibilities
- Ensure end-to-end onboarding of new clients, securing key stages like framing, planning, and coordination of deployments up to client run phase and transition to Customer Success teams.
- Support clients in achieving their use cases by integrating existing systems and effectively transposing them into the Tenacy platform.
- Structure and enhance our onboarding methodologies to make deployments more predictable, efficient, and reproducible.
- Formalize best practices, documentation, and necessary standards to facilitate team work and scalability.
- Collaborate with sales and pre-sales teams to ensure better qualification and estimation of projects.
What We Offer
- A unique opportunity within a fast-growing startup with a constantly evolving environment.
- A convivial company culture where everyone knows each other, with monthly company-wide gatherings.
- Choice of OS: Windows, Mac, or Linux.
- Competitive package of 60-65K€ annually.
- Swile meal vouchers: 9€/day (approx. 1900€/year), 60% covered by Tenacy (over 1000€/year employer contribution).
- 25 days paid leave + 10-13 RTT per year.
- Mobility bonus of 40€/month for soft mobility commutes.
- Gamified onboarding with an internal sponsorship system.
- Permanent contract (CDI) with executive status (forfait jour - 216 working days/year).
- AXA mutual health insurance, 70% covered by Tenacy.
- Holiday bonus in June.
Who You Are
You bring at least 8 years of experience in managing large account client onboarding projects within complex SaaS environments. Your experience demonstrates:
- A strong capacity for framing (rigorous and methodical).
- Excellent client relationship management.
- Ability to handle unforeseen challenges: pragmatic problem-solving in chaotic environments, eager to learn by "building".
- Strong affinity for complex products.
- Good adaptability in a constantly evolving context.
- Ability to challenge practices based on business stakes.
Languages
- Fluent in French, both written and oral.
- Comfortable leading work meetings in English.
- Spanish is a plus.
Work Arrangement
This position is open to full remote work with regular visits to our Lyon offices (approximately twice a month).
Key skills/competency
- Client Onboarding
- SaaS Implementation
- Project Management
- Cybersecurity Risk
- Customer Experience
- Process Improvement
- Client Relationship Management
- Large Account Management
- Complex Product Affinity
- Adaptability
How to Get Hired at Tenacy
- Research Tenacy's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight 8+ years of SaaS client onboarding and project management, emphasizing cybersecurity risk.
- Showcase problem-solving: Prepare examples demonstrating pragmatic problem-solving in dynamic, complex environments.
- Master the product: Understand Tenacy's cyber risk SaaS solution deeply to discuss its value.
- Prepare for interviews: Practice articulating your experience in client relationship management and process improvement for a C-level audience.
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