Senior Manager, Customer Advocacy

About Tempo Software

With over 30,000 customers, including a third of Fortune 500 companies, Tempo Software is trusted by organizations across the globe to make their workflows work better. We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more, enabling modern teams to deliver from first vision to value.

Since our beginning in 2007, Tempo has expanded to become the #1 time management add-on for Jira and one of the most trusted names in the Atlassian ecosystem. We continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder.

About The Role

Tempo Software is hiring a Senior Manager, Customer Advocacy to build our customer advocacy program from the ground up. This is a new role with significant ownership, allowing you to design the program, select the powering tools, and manage its execution. You will collaborate closely with our Customer Success team to identify customers who derive real value from Tempo, cultivate genuine relationships with them, and help them share their stories to strengthen our brand and support our growth.

This high-visibility position sits within the Marketing team, reporting directly to the VP of Marketing. Your work will directly influence Tempo's reputation and sales cycle efficiency, garnering attention from both Sales and Marketing leadership.

What You’ll Do

Build and Own the Program

• Design and launch Tempo’s customer advocacy program, defining its structure, advocate recruitment, recognition, and success measurement.
• Own the tech stack decisions for the program, evaluating, selecting, and implementing platforms, with a focus on AI-powered automation for tasks like intelligent reference matching, advocate identification, and content production.
• Set goals, measure results, and regularly report progress to leadership.

Find the Right Customers

• Work with Customer Success to identify customers who achieve significant value from Tempo and are willing to share their experiences.
• Build authentic relationships with these customers, fostering partnerships beyond transactional requests.
• Develop a diverse mix of advocates across industries, company sizes, and use cases to provide relevant, well-matched sales references.

Create Content and Proof Points

• Collaborate with customers to produce impactful case studies, video stories, and written testimonials showcasing Tempo’s real-world value.
• Grow the volume and enhance the quality of Tempo’s reviews on platforms like G2 and TrustRadius.
• Identify and prepare customer speakers for webinars, events, and various marketing programs.
• Ensure the Sales team has the necessary resources for active deals, with automated matching of advocates to opportunities.

Work Across Teams

• Partner with Content, Demand Generation, Product Marketing, and Sales Enablement to ensure customer stories are widely utilized across the business.
• Integrate the customer perspective into organizational conversations.
• Develop a community space for Tempo advocates to connect with each other and the company.

Who You Are

• 5+ years of experience in customer marketing, advocacy, or customer success at a B2B SaaS company.
• Proven track record of building a customer advocacy program from scratch (not just inheriting or contributing). This is a hard requirement.
• Experience owning tech stack decisions for advocacy or customer marketing programs, including evaluation, recommendation, and implementation.
• Genuine curiosity about AI’s application in this field, seeking automation opportunities for repetitive tasks.
• Demonstrated success in creating customer content and reference programs that sales teams actively use.
• Ability to build trust with customers, making them feel like partners.
• Proactive in getting things done, even with undefined parameters.
• Strong project management skills, adept at managing multiple moving pieces effectively.
• Comfortable with tools like Salesforce, Gainsight, and peer review platforms (G2, TrustRadius).
• A clear and effective communicator across written, verbal, and presentation formats.
• Capable of connecting advocacy activities to tangible business outcomes.

Why Join Tempo Software?

• Impact: Work on meaningful products that empower enterprise users and improve productivity.
• Innovation: Be part of a culture that values creativity and innovation, with opportunities to make a real impact.
• Collaboration: Join a supportive, collaborative UX team that values openness, communication, and a continuous learning environment.
• Growth: Opportunities for professional development, including conferences, courses, and mentorship.

What's In It For You (Org-wide)

• Remote First work environment.
• Unlimited vacation in most of our locations!
• Great benefits including health, dental, vision, and savings plan.
• Perks such as training reimbursement, WFH reimbursement, and more.
• Diverse and dynamic teams with challenging and exciting work.
• An opportunity to have a real impact on our business.
• A great range of social activities (both in person and virtual).
• Optional in-person meet-ups and the ability to travel to our international offices.
• Employee referral program.

Key skills/competency

• Customer Advocacy Program Design
• B2B SaaS Marketing
• Customer Relationship Management
• Content Creation (Case Studies, Testimonials)
• Tech Stack Management (AI-powered tools)
• G2 & TrustRadius Management
• Sales Enablement Support
• Cross-functional Collaboration
• Project Management
• Salesforce & Gainsight Proficiency