Senior Digital Product Manager, Consumer Health MyCare

Senior Digital Product Manager, Consumer Health MyCare

The TELUS Consumer Health team focuses on empowering Canadians to take control of their health and the health of their loved ones with the right information, tools and support they need to live healthier and happier lives. We’re a high performing team with dynamic strengths, covering all facets of the business, including product management, engineering, marketing, operations and sales.

TELUS Health MyCare is a mobile app and service which revolutionizes how Canadians can access healthcare. It allows users to see a doctor, nurse practitioner, counsellor or dietitian from their phone.

About the Role

We are looking for a Senior Digital Product Manager, Consumer Health MyCare (L4) to lead the product strategy, vision, and roadmap for key portfolios within the MyCare ecosystem. As a senior member of the team, you will tackle open-ended problems, drive innovation across product groups, and ensure our solutions deliver significant value to our customers and the organization.

Reporting to the Manager of Product and Services, you will leverage deep market insights and technical judgment to deliver large-scale initiatives. You are energized by solving complex problems, mentoring other product professionals, and acting as a strategic bridge between business goals and technical execution.

What You'll Do:

• Lead Product Strategy: Lead the development of the product strategy and roadmap for a complex product group or portfolio, including prioritizing features and initiatives that drive value and impact for the organization and our customers.
• Drive Innovation: Drive innovation across product and portfolio teams, fostering an environment where new ideas are championed and tested.
• Lifecycle Management: Manage products through their entire lifecycle, from concept to launch and beyond, including making critical end-of-life decisions.
• Financial Planning: Own the financial planning for your overarching product portfolio, including budget allocation, forecasting revenue, and managing costs.
• Cross-Functional Leadership: Co-lead multiple complex initiatives with significant contributions in direction setting, high-level design, and execution through to roll-out, collaborating closely with Engineering, Design, and TPM leads.
• Stakeholder Management: Involve the necessary stakeholders to participate in strategic decision-making, shape product roadmaps, and facilitate cross-functional coordination.
• Mentorship: Act as a leader for other Product Management Professionals, providing mentorship to those at L2 and L3 levels to help them grow their craft.
• Data-Driven Decision Making: Utilize data and analytics to drive feature improvements, track performance, and inform product decisions, ensuring deep understanding of market trends and customer needs.

Qualifications:

You are likely in a similar Senior Product Management role today, with many of the following abilities and experience points:

• Senior Level Experience: Demonstrated fluency in Level 4 product expectations, possessing a high standard of technical judgment and execution that allows you to tackle open-ended problems requiring difficult prioritization.
• Strategic Vision: Excel at defining the vision and delivering large-scale initiatives with significant impact to the business.
• Business Acumen: Business-savvy, with a deep understanding of revenue streams, financial implications of product decisions, and business model dynamics.
• Customer Centricity: Advanced skills in market research and customer feedback analysis, advocating for user needs to ensure products effectively address their problems.
• Project Management: Effective in project management, overseeing complex projects, monitoring progress, and ensuring timely delivery while mitigating risks.
• Communication Mastery: Ability to understand complex issues and apply simplifying frameworks to facilitate broader organizational understanding, decision-making, and action.
• Agile Expertise: Deep expertise in delivery methodologies and practices (Agile, Scrum), guiding the team to optimal performance.

Great to Haves:

We are especially motivated to connect with individuals who have one or more of the following:

• Experience with digital health platforms, telemedicine, or health technology.
• Knowledge of Canadian healthcare regulations and market dynamics.
• English - French bilingualism would be considered an asset.

Key skills/competency

• Product Strategy
• Roadmap Development
• Innovation Leadership
• Product Lifecycle Management
• Financial Oversight
• Cross-Functional Collaboration
• Stakeholder Engagement
• Mentorship
• Data Analytics
• Agile Methodologies